Destiny Thomas

Clearfield

Summary

Over three years of experience in customer-oriented positions, adept at enhancing client interactions and optimizing workflow. Skilled in maintaining high standards of service and operational efficiency in fast-paced environments, from retail to coffee shops. Demonstrates strong capabilities in team collaboration, schedule management, and implementing innovative customer service strategies to boost customer satisfaction and retention.

Overview

years of professional experience

Work History

Shift lead (Retail associate)

Cvs

12.2022 - 05.2024

Provide exceptional customer service, enhancing customer satisfaction and retention
Collaborate with team to ensure efficient store operations and high productivity
Foster positive customer relationships, creating memorable shopping experiences
Maintain strong loyalty between store and customers, driving repeat business
Enhanced customer retention by fostering strong relationships and delivering superior service
Streamlined store operations, boosting team productivity and efficiency
Guided new staff in mastering customer service protocols, enhancing team competence
Initiated innovative strategies to personalize customer interactions, increasing store loyalty
Analyzed customer feedback to refine service approaches, elevating customer satisfaction
Monitored inventory and sales data to optimize stock levels, ensuring product availability

Barista

Black Rifle Coffee Company

08.2021 - 12.2022

Prepared orders in high-demand settings, ensuring timely and accurate service
Delivered quality food and beverages, enhancing customer satisfaction
Assisted customers with retail purchases, improving overall sales
Managed beverage quality, leading to a notable increase in repeat customers
Meticulously maintained inventory, ensuring availability of products
Teamed with staff to streamline order processes, boosting efficiency
Eagerly engaged with customers to tailor their coffee experience
Introduced new beverage combinations, increasing repeat business
Optimized coffee brewing techniques, enhancing flavor profiles and customer approval
Conducted thorough quality checks on incoming supplies to maintain product standards

Crew member

Cold Stone Creamery

06.2021 - 08.2021

Efficiently manage online and in-store orders, ensuring timely and accurate preparation
Deliver high-quality desserts, maintaining customer satisfaction and loyalty
Handle multiple orders simultaneously, demonstrating strong multitasking skills
Ensure precise preparation of desserts, upholding high quality standards
Supported team in streamlining order processes, improving overall efficiency
Contributed to innovative dessert presentation techniques, boosting store appeal
Eagerly engaged with customers to ensure a delightful dessert experience
Enhanced customer engagement through proactive service, increasing repeat visits
Assisted new team members, ensuring rapid adaptation to job roles
Mentored new staff to fast-track their proficiency and integration

Appointment setter

BEAR-LANDSCAPING

Managed phone communications, ensuring professional etiquette and efficient appointment scheduling
Enhanced team collaboration, leading to improved workflow and customer satisfaction
Implemented new scheduling techniques, significantly reducing wait times and boosting client interactions
Adapted to a fast-paced environment, maintaining seamless schedule management and client relations
Optimized appointment coordination, contributing to operational excellence and team productivity

Education

High-school Diploma -

Skills

Time management
Organization
Customer service
Critical thinking
Teamwork
Leadership
Attention to detail
Communication
Computer skills
Phone etiquette
Scheduling

Problem-solving
Creativity
Sales
Inventory management
Customer retention
Team collaboration
Quality control
Production leadership
Staff motivation
Daily reporting
Shift leadership

Additional Information - Experience

BEAR-LANDSCAPING
Cvs
Black Rifle Coffee Company
Cold Stone Creamery

Timeline