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Dawoonah Pierre
Summary
Friendly candidate with passion for providing legendary customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software.
Overview
1
1
Certificate
3
3
years of professional experience
4
4
Languages
Education
High School Diploma -
College Immaculee Conception
Gonaives, Haiti12.2020
Skills
- Safety and security procedures
- Front Office Support
- Registration processing
- Report Generation
- Reservation Management
- Guest Relations
- Information Protection
- Microsoft Office
- Teamwork orientation
- Initiative-taking
- Automated telephone systems
- Hospitality service expertise
Certification
- Certification of Bookkeeping | Instructor Calvin Lee (CPA, CA, MBA | 2023.
- Certification of CPR course | Save a life by NHCPS | 2024.
- Certification of AED course | Save a life by NHCPS | 2024.
- Certification of FIRST AID course | Save a life by NHCPS | 2024.
Additional Information
I love meeting new people and engaging in conversation with them. I am always interested in learning about other people's lives and what motivates them. I am an excellent listener and enjoy sharing my own experiences and insights. I believe that by sharing our stories, we can learn from each other and grow as individuals.
Languages
Spanish
Native or Bilingual
French
Native or Bilingual
Haitian Creole
Native or Bilingual
English
Native or Bilingual
Timeline
Bilingual Customer Service Representative
Publix Deli
02.2024 - Current
Call Center Customer Service Specialist
274 Management LLC
11.2021 - 12.2023
Customer Service Executive
Elle Royal Jewelry
09.2021 - 02.2024
High School Diploma -
College Immaculee Conception
Work History
Bilingual Customer Service Representative
Publix Deli
02.2024 - Current
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Demonstrated cultural sensitivity when interacting with international customers, adjusting communication style as necessary for optimal understanding.
- Efficiently processed customer orders, returns, exchanges, and refunds according to established guidelines while maintaining accuracy and thoroughness.
Customer Service Executive
Elle Royal Jewelry
09.2021 - 02.2024
- Organized training sessions focused on enhancing team members'' product knowledge and problem-solving abilities.
- Implemented new protocols to optimize team performance and deliver consistent results.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
Call Center Customer Service Specialist
274 Management LLC
11.2021 - 12.2023
- Kept up-to-date with product knowledge through ongoing training sessions, ensuring accurate information delivery during client interactions.
- Improved first-call resolution rates by actively listening to customer needs and offering appropriate solutions based on their unique situations.
- Maintained detailed records of customer interactions, transactions, comments, and complaints for future reference and analysis.
- Handled complex billing inquiries with accuracy and professionalism, reducing errors that could lead to negative customer experiences or lost revenue.
Accomplishments
- Recognized by PUBLIX for being a difference maker and great team player within 1 month of employment.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Dancing
I have been taking salsa dancing lessons for the past years, and I am now devoted to the art form. I love the music, the rhythm, and the social aspect of salsa dancing.