DAVID NAGUS

Cathedral City,CA

Summary

Accomplished Computer Science Teacher with 3 years of academic instruction focused on technology use and application. Expert in developing comprehensive curriculum to address current technology evolution and innovation. Personable communicator proven to deliver engaging lessons to target learning objectives and prepare students for success.

Work History

Information Technology Instructor

Laurus College

Teaching online courses from computer basics to database, Networking, servers setup
Experience with Blackboard and Adobe Connect
Online classes Cengage Learning, Testout Courses Labsims Lectures students and guided them through projects and software relevant to the courses

Information Technology Specialist

Fantasy Springs Casino and Resort

Helpdesk
Microsoft Remote access Ultra VNC
Customer Service Created user accounts, managed password and implemented access control policies.
Handled customer complaints and escalated issues according to procedures.
Responded in a timely manner to service issues and requests sent in through the help desk ticketing system. Diverse cultural environment in a fast paced setting helping users with various IT issues performing troubleshooting and hardware support

IT Technician

Morongo Casino Resort and Spa

Helpdesk
Microsoft Remote Access Ultra VNC
Duties included Hotel and Casino technical needs, Agilysys POS Technical Support
PC Maintenance & Repair, Active Directory, AS400 Tasks Printer Repair & Deployment, Maintain Trakit Ticketing System for customer support, Help Desk Duties.
Diverse cultural environment in a fast paced setting helping users with various IT issues performing troubleshooting and hardware support

Education

MS - Information Systems Management

Grantham University

Little Rock, AR

01.2018

MS - Business Intelligence

Grantham University

Little Rock, AR

01.2016

BS - Information Systems

National University

San Diego, CA

01.2014

Skills

Computer troubleshooting and repair, Active Directory, Helpdesk, Customer Service, Networking, Helpdesk Ticketing System, Retail Computer Refresh, Computer and related equipment deployment

IT service management,Customer Service,Vendor Relations, Employee Training

Websites

https://www.linkedin.com/in/davenagus

LANGUAGES

English

Native

Timeline

Information Technology Specialist

Fantasy Springs Casino and Resort

IT Technician

Morongo Casino Resort and Spa

MS - Business Intelligence

Grantham University

BS - Information Systems

National University

Information Technology Instructor

Laurus College

MS - Information Systems Management

Grantham University