Summary
Overview
Work History
Education
Skills
Interests
Timeline
Manager

Corey A Deneau

Technical Manager
Fairfield

Summary

Hardworking Technical Lead proficient in quality assurance, equipment management and resource utilization. Oversee Business technical developments utilizing proactive and focused resolution methodology.

Successful at leading both internal and external teams to accomplish challenging objectives. Has a Technical Manager highly effective at liaising between departments and outside contractors to provide expert technical advice for all areas of operations. Industrious and forward-thinking professional with 20 years of experience in finding solutions for all the companies technical issues.

Overview

18
18
years of professional experience

Work History

Tech Manager

MCA And Associates Fairfield Ca
2008-03 - Current
  • Designed and led multi-department rollout of robust, scalable and secure electronic data interchange.
  • Analyzed project-related information and made recommendations based on discoveries.
  • Developed suggestions for technical process improvements to optimize resources.
  • Worked closely with customers to evaluate various types of risks such as impact, reputation and regulatory.
  • Headed and successfully managed multi-department rollout of robust, flexible and secure electronic data interchange.
  • Guided, coached and lead project teams, delegating tasks and evaluating performance and progression of project pace.
  • Managed deliverable estimates, negotiated resource conflicts and allocated resources.
  • Designed, implemented and monitored integration between applications while coordinating updates and developing test cases.
  • Evaluated customer impact risk, reputation risk and regulatory risk.
  • Managed implementation of new technological improvements resulting in increased efficiency.
  • Delivered 90% system uptime of in locations equipment.
  • Prepared status charts for daily management meetings in Excel and PowerPoint.
  • Finished projects up to 3 months ahead of schedule and as much as $50k under budget.
  • Increased employee productivity by 25% through training and mentorship.
  • Provided leadership and support for IT department.
  • Liaised between business and technology units to manage delivery schedules for applications.
  • Communicated cross-functionally with technology leaders across analysis, architecture, build, quality assurance, deployment and support teams on project execution.
  • Monitored systems in operation and input commands to troubleshoot issues.
  • Configured hardware, devices and software to set up work stations for employees.
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Trained end-users of Microsoft OS and Office on use, functionality and application to business problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Trained and supported end-users with software, hardware and network standards and use processes.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Submitted service tickets for equipment maintenance requests. When security was a concern or double custody was needed to insure clean practices.

Foreman

Solano Garbage Fairfield Ca
2003-11 - 2006-03
  • Sorter and Operator Promoted to Forman after a year of employment.
  • Fork lift and Bulldozer operator Sorting Recycle Material for waste Inspecting Vehicle's for pre trip and for needed repairs.
  • Verified completed projects met approved time, quality and cost estimates.
  • Communicated daily with vendors to keep project fully operational.
  • Evaluated production levels, quality standards and maintenance actions to identify and address operational problems and maintain targets.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Evaluated incoming materials for quality and amounts ordered.
  • Interacted with employees to demonstrate high standards and mitigate issues effectively.
  • Meticulously tracked all parts and equipment used on each job site.
  • Established clear priorities and production quality standards.
  • Set and revised production schedules to meet changing demands.
  • Promoted worksite safety by implementing enhanced lockout and tagout maintenance processes.
  • Facilitated occupational safety meetings and handled inquiries, questions and concerns in terms of training.
  • Inspected job sites and facilities to detect potential health hazards and put corrective measures immediately into effect.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Developed and implemented safety programs.
  • Monitored safety and assessed risk levels and mitigation strategies at industrial worksites and on construction jobs.
  • Directed recordkeeping and paperwork preparation in line with OSHA requirements.
  • Gave public talks on importance of health education and specific disease prevention and treatment strategies.

Cashier, Sales Support Rep/ Tech 2

Sears
2000-07 - 2003-09
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Assisted customers by answering questions and fulfilling requests.
  • Organized and reported on financial information to document payment histories and assist with sound financial accounting.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Managed administrative duties of sales team as required, effectively anticipating and meeting day-to-day operational needs.

Education

High School Diploma

Mary Bird High School
Apr 1994 - Apr 1997

No Degree - Computer And Information Systems Security

Solano Community College
Sep 1999 - Sep 2000

No Degree - MCP Certification

Microsoft Certified Professional Course Work
Oct 2000 - Jan 2001

Skills

    Hardware and software installation

Help desk support

Application installations

Wireless Networking

Web Security

Technical Support

Analysis and critical thinking

Network systems installation

Network repairs and maintenance

Firewall Installation

Incident Logging Oversight

Network Security Management

MS Office

Interests

Wood working and carpentry

Timeline

Tech Manager

MCA And Associates Fairfield Ca
2008-03 - Current

Foreman

Solano Garbage Fairfield Ca
2003-11 - 2006-03

Cashier, Sales Support Rep/ Tech 2

Sears
2000-07 - 2003-09

No Degree - MCP Certification

Microsoft Certified Professional Course Work
Oct 2000 - Jan 2001

No Degree - Computer And Information Systems Security

Solano Community College
Sep 1999 - Sep 2000

High School Diploma

Mary Bird High School
Apr 1994 - Apr 1997
Corey A DeneauTechnical Manager