Links
Summary
Overview
Education
Work History
Accomplishments
Skills
Timeline
CustomerServiceRepresentative
Connie F. Mayle

Connie F. Mayle

Graphic Design, Marketing, and Communications Professional
South Point,OH

Links

LinkedIn: https://www.linkedin.com/in/conniemayle/

Portfolio: https://new.express.adobe.com/page/wHSPRqYlNTkKc

Summary

Creative customer care manager with expertise in marketing and graphic design. Creates visually appealing deliverables to underscore brand initiatives. Supports brand values, overseeing projects from concept to completion.

Overview

30
30
years of professional experience
7
7
years of post-secondary education

Education

Master of Science - Integrated Marketing Communications

West Virginia University
Morgantown, WV
2013.08 - 2016.05

Bachelor of Arts - Art for Business (Graphic Design)

Marietta College
Marietta, OH
1988.08 - 1992.05

Work History

Manager, Call Center - Customer Loyalty

DIRECTV
Huntington , WV
2019.01 - Current

Directs work activities to achieve volume expected to meet operational goals and unit and revenue objectives. Responsible for the daily application of DIRECTV's organizational policies and procedures. Provides feedback, coaching, training, motivation, and support to representatives. Exercised good judgment and decision-making in escalating concerns and resolving issues. Designs weekly email newsletters for Huntington, WV and Grayson, KY call centers. In addition, provides marketing communications support and marketing incentives for both sites.

Owner and Web Designer

Macon Graphics
Chesapeake , OH
2007.08 - Current

Designed content and inventory management systems; ecommerce solutions; and marketing and publicity materials. Sells website hosting and design services through macongraphics.com. Designed new, on-brand visual elements focusing on concept and messaging. Submitted design ideas to plan projects with customers and managers. Checked copywriting, image design, banners and other features for blending within site content and reviewed graphics for cohesive aesthetics. Added enhancements and new features to older websites, implementing user-friendly designs.

CSR and Client Support Specialist

DIRECTV
Huntington , WV
2012.06 - 2018.12

Responsible for resolving all escalated customer issues and assisting customer service representatives with de-escalation and problem solving via chat and phone resources. Demonstrated strong sense of ownership for customer issues, displaying empathy and maintaining productive dialogue throughout open requests. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and chat requests, providing frontline customer support or assistance with product and service transactions.

Internet Developer

Fenton Art Glass Company
Williamstown , WV
2003.09 - 2007.08

Managed websites for Fenton Art Glass dealers; designed e-mail newsletters for consumers and promotional e-mail newsletters for dealers; created audio/visual presentations; managed Fenton's eBay program and their affiliate program, LinkShare. Collaborated closely with team members to keep projects on track and meet anticipated deadlines. Participated in team meetings and provided input on deadlines, designs and enhancements.

Graphic Artist and Web Designer

Amerimag
Marietta , OH
2002.01 - 2003.01

Designed the company's product catalogs, brochures, flexible magnets and publicity material. Enforced customer service standards and resolved customer problems to uphold quality service. Worked with customers to present mockups and collect information for adjustments. Submitted design ideas to plan projects with customers and managers. Generated digital image files for use in digital and traditional printing.

Marketing and Sales Team Leader

Par Mar Stores
Marietta , OH
2000.01 - 2002.01

Designed company newsletter; designed all advertising materials; wrote ad copy and press releases. Executed promotional strategies; set product placement; analyzed sales trends; managed product retails; forecast sales; and managed vendor relations. Webmaster for parmarstores.com. Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures. Assisted store managers with aligning marketing strategies and objectives based on data-driven insights.

Pre-Press Graphics Manager

Pressmark Printing
Marietta , OH
1994.01 - 2000.01

Designer for all printed materials including 4-color process CMYK. Digital printing consultant for customers and the sales staff. Managed multiple design tasks with short deadlines by prioritizing job responsibilities and overseeing deadlines. Enhanced design process by offering multiple solutions in conceptual layout and typography. Enhanced existing designs with new layouts, graphics and content. Created corporate brands by designing cohesive looks between logos and letterheads. Generated digital image files for use in digital and traditional printing.

Accomplishments

  • Completion of 2019 AT&T Leadership Academy Training
  • Completion of 2019 AT&T Leading With Distinction Communications Program
  • Completion of 2020 Management Development Program for AT&T Level 1 Managers

Skills

 

  • Graphic Design: Adobe Creative Suite, Photoshop, Illustrator, Express; Canva.
  • Web Design: Adobe Dreamweaver, WordPress, and Content Management Systems.
  • Microsoft Office: PowerPoint, Excel, and Word.
  • Leadership: Integrated Marketing Communication, Verbal and Written Communication, Teamwork and Collaboration, Problem Resolution, Employee Development, Employee Coaching and Motivation, and Time Management.
  • Graduate of AT&T MDP (Management Development Program)
  • Six Sigma

Timeline

Manager, Call Center - Customer Loyalty

DIRECTV
2019.01 - Current

Master of Science - Integrated Marketing Communications

West Virginia University
2013.08 - 2016.05

CSR and Client Support Specialist

DIRECTV
2012.06 - 2018.12

Owner and Web Designer

Macon Graphics
2007.08 - Current

Internet Developer

Fenton Art Glass Company
2003.09 - 2007.08

Graphic Artist and Web Designer

Amerimag
2002.01 - 2003.01

Marketing and Sales Team Leader

Par Mar Stores
2000.01 - 2002.01

Pre-Press Graphics Manager

Pressmark Printing
1994.01 - 2000.01

Bachelor of Arts - Art for Business (Graphic Design)

Marietta College
1988.08 - 1992.05
Connie F. MayleGraphic Design, Marketing, and Communications Professional