Claudia Hernandez
San Elizario,TX
Summary
I am looking for a new career path, and looking to work with kids in my new career path. I am great hardworking individual that loves kids, i have 5 of my own. I am willing to get training needed if need be, i am a very respectful person, and work well with others, and eager to learn new things.
Overview
12
12
years of professional experience
Work History
Bartender
Speaking Rock Entertainment Center
El Paso, TX
03.2018 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Bartender
CoCo Bar
El Paso, TX
02.2015 - 02.2018
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Trained new staff on bar procedures, cocktail recipes, and customer service standards, ensuring consistent service quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Ensured compliance with health and safety regulations, routinely checking and documenting bar cleanliness and equipment functionality.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
Cashier
Walmart
El Paso, TX
01.2013 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Supervisor
Family Dollar
El Paso, TX
02.2016 - 02.2018
- Trained staff on best practices to enhance service delivery.
- Conducted performance reviews to support employee development.
- Developed training programs for enhanced employee performance.
- Coordinated cross-functional projects to achieve organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Streamlined inventory management processes, leading to more organized and efficient stock handling system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Education
GED -
Universidad Autonoma De Cuidad Juarez
Mexico06-2006
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Customer service expertise
- Professional appearance
- Team training and development
- New hire training
- Staff management
- Hospitality and guest service
- Collaboration and teamwork
- Teamwork and professionalism
- Relationship building
- Engaging customers
- Responsible serving
Timeline
Bartender
Speaking Rock Entertainment Center
03.2018 - Current
Supervisor
Family Dollar
02.2016 - 02.2018
Bartender
CoCo Bar
02.2015 - 02.2018
Cashier
Walmart
01.2013 - 01.2015
GED -
Universidad Autonoma De Cuidad Juarez