MS Office
Chris Howell
Sr Desktop Support
Austin
Summary
Senior Desktop Support Specialist and outstanding performer in projects and resolution within Information Technology. Proven success in leadership, operational excellence and organizational development with keen understanding of elements of IT business needs. Recognized for inspiring management team members to excel and encouraging creative work environments.
Overview
1
1
Certification
6
6
years of post-secondary education
7
7
years of professional experience
Work History
Senior Desktop Support Specialist
D.R. Horton Inc.
2017-07 - Current
- Resolving issues, both remote and deskside, via Cherwell.
- Familiarity with VNC and Windows RDP/Quick Assist.
- Proficiency with Office 365, SCCM, Adobe Creative Cloud, and GlobalScan.
- Administration of services, including Active Directory, Cisco VPN, and Avaya VoIP.
- Support portfolio covering desktop and mobile devices (iOS and Android), as well as audio visual equipment, printers, and document scanners.
- Consistently updating our internal knowledge base on familiar and new issues.
- Performed troubleshooting network problems.
- Management and tracking of IT equipment inventory and asset recovery operations for all satellite branch offices nationwide.
IT Service Ops Analyst (Contract)
Dell
2015-03 - 2017-07
- Provided support for internal customers through ServiceNow.
- Remote troubleshooting and support using Bomgar tools.
- Administrative support of Active Directory profiles and users.
- Hardware diagnostics and repair for company-issued laptops.
- Image deployment and hardware refresh.
Desktop Support Specialist (Contract)
University Of Louisville Physicians
2013-12 - 2014-12
- Facilitated Windows migration initiative for in-network hospitals, clinics, and physician offices.
- Familiarity pushing images via PXE server.
- Provided support, both remote and deskside, through in-house ticketing system.
- Active Directory administrative duties for user access and profiles.
- Assisted on project to transition to Citrix-based thin clients using AppSense.
Education
High School Diploma
Brunswick High School
1997-08 - 2001-05
Bachelor of Arts - Creative Writing
Full Sail University
2019-01 - 2019-06
Bachelor of Science - Computer Networking
Sullivan College of Technology And Design
2010-01 - 2011-01
Bachelor of Arts - Game Design
ITT Technical Institute
2008-01 - 2009-01
Skills
Supervision
Team management
Problem resolution
Project implementation
Project organization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
CompTIA Network+
2020-01
Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
CompTIA Network+
2020-01
Bachelor of Arts - Creative Writing
Full Sail University
2019-01 - 2019-06
Senior Desktop Support Specialist
D.R. Horton Inc.
2017-07 - Current
IT Service Ops Analyst (Contract)
Dell
2015-03 - 2017-07
Desktop Support Specialist (Contract)
University Of Louisville Physicians
2013-12 - 2014-12
Bachelor of Science - Computer Networking
Sullivan College of Technology And Design
2010-01 - 2011-01
Bachelor of Arts - Game Design
ITT Technical Institute
2008-01 - 2009-01
High School Diploma
Brunswick High School
1997-08 - 2001-05