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CHIA-FEN TSAI
Sr. Workplace Experience Coordinator
Taipei
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
13
13
years of professional experience
6
6
Certifications
Work History
Sr. Workplace Experience Coordinator
SHOPBACK CO., LTD.
11.2022 - 02.2024
- Office Operation & Facility Management: Mailing, courier services, answering the phone, security settings, documentation, and filing, etc
- Ensure the demands of office procurement, day-to-day operation, the Town hall meeting preparation and employee benefits, to ensure proper maintenance of the workplace, furniture, meeting room
- Travel arrangements
- Vendor & Contract Management: Dealing with multiple vendors to negotiate T&C to ensure office workplace facility and event requirements, i.e
- Landlord, cleaning service company, event venue…etc
- HR Admin Function: On-boarding tasks and attendance management
- Coordinate office activities/event and operations to secure efficiency and compliance to company policies
- Organize and implement employee engagement events such as year-end party, 1111 event, welcome new-joiners, the birthday celebration
- Manage welfare budget and inventory for pantry and other workplace facilities
- Support on the HR policy and procedure establishment and improvement
- Support and execute in cross regional and local HR related projects
- Enrich our culture through a friendly demeanor and communicative personality
- Provide assistance and cooperation to other employees in the office with this position.
Purchasing, Buyer & Sourcing
ECO Cospack MKT International Ltd.
10.2021 - 11.2022
- Proven work experience as Administrative Assistant
- Familiarity with office organization and optimization techniques
- High degree of multi-tasking and time management capability
- Check frequently the levels of office supplies and place appropriate orders
- Undertake occasional receptionist duties
- Document expenses and hand in reports
- Answer phone calls and redirect them when necessary
- File and update contact information of customers, suppliers and external partners
- Support and facilitate the completion of regular reports
- Prepare and disseminate correspondence, memos and forms
- Develop new product for our team.
Corporate Sales Executive
Travel Connect (SWIRE Travel) Services Corp., Business Dept.
08.2017 - 12.2019
- Assist customers with enquiries and providing solutions
- Provide consulting services for customers
- Planning travel itinerary with business customers
- Delivery arrangement
- (Preparing transportation, related documents and trademarks)
- Relationship building with customers
- Plan sales reports and annual budgets
- Market updates
- Support market department and provide and competitor
- Collaborate with different departments and supplier operations.
Deputy Section Manager
Evergreen Group Ever-Fun-Travel Services Corp., Business Dept.
10.2010 - 06.2017
- Handle the customer’s flight ticket and business trip
- (Inbound and outbound)
- Ensure company profitability with customer relations and retention
- Projects and proposals for business and government
- Handing different customers and resolving their problems
- Managing customer expectations
- Collaborate with different supplier operations.
Education
Bachelor of Business English -
Chihlee University of Technology
Taipei, TaiwanSkills
Certification
Standard First Aider
Volunteer Experience
- 2023 Taiwan Lantern Festival in Taipei 台灣台北燈會
- 2022 The Red Cross Society of the Republic of China (Taiwan) has completed the Standard Water Safety Rescuer Course
- 2022 The Red Cross Society of the Republic of China (Taiwan) has completed the Standard First Aider (16hrs) Course.
- 2018 Qualification Training Program for English Tour Manager by the Association of Tour Manager, Taiwan.
- 2017 Taipei Summer Universiade (TUOC/FISU), International Relations Division
- 2012 Qualification Training Program for English Tour Guides by the Tourist Guide Association, R.O.C
- 2009 Taipei International Committee of Sports for the Deaf；CISS, Language Service Section/Competition Management Section.
Timeline
Sr. Workplace Experience Coordinator
SHOPBACK CO., LTD.
11.2022 - 02.2024
Purchasing, Buyer & Sourcing
ECO Cospack MKT International Ltd.
10.2021 - 11.2022
Corporate Sales Executive
Travel Connect (SWIRE Travel) Services Corp., Business Dept.
08.2017 - 12.2019
Deputy Section Manager
Evergreen Group Ever-Fun-Travel Services Corp., Business Dept.
10.2010 - 06.2017
Bachelor of Business English -
Chihlee University of Technology