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Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Work Availability
Interests
Timeline

Chan Basha S

Senior Ticketing Executive
No.180, Deva Nagar, Near Oil Mill, Tiruvallur
Summary
  • Experienced Senior Ticketing Executive well-versed in customer service and sales. Attentive to business needs and strategic in approaching new and existing customers to maximize revenue potential. More than 5-6 years of experience in Travel Industry.
  • Seasoned team member experienced with booking practices for individuals and groups of people. Successful working by telephone, email or remote digital services to complete sales. Gifted communicator, planner and problem-solver.
  • Collaborative Senior Ticketing Executive experienced working with airlines to secure pricing and close deals. Detail-oriented and methodical administrative professional with strong leadership, organizational and multitasking abilities. Driven to pursue new revenue opportunities and boost bottom-line profitability.
Overview
4
4
Languages
1
1
Certification
7
7
years of post-secondary education
8
8
years of professional experience
Work History

Senior Ticketing Executive

Goomo Leisure and Travel Solutions
2018-10 - 2020-09
  • Handing all the travel queries of corporate clients and B2C clients, responding to the mails and Calls, Group requests, working in GDS GALILEO, SABRE, AMADEUS ESCALATION, REFUNDS, REISSUANCE online portals issuance follow up of payments, billing invoices, etc.,
  • Generated, pursued and converted leads at 100% rate.
  • Secured prices, closed deals and organized all paperwork.
  • Kept online and offline queues moving smoothly during sales of high-demand tickets.
  • Capitalized on cross-selling opportunities to increase revenue.
  • Exceeded goals through effective task prioritization and great work ethic.

Senior Executive

Air Travel Enterprises India Ltd
2017-05 - 2018-10
  • Handing all the travel queries of corporate clients, responding to the mails, Group requests, working in GDS GALILEO, SABRE, AMADUES online portals of TBO, ATLAS, Hotels, Tour packages, client handling, follow up of payments, billing invoices, etc.,
  • Aligned organizational objectives with company mission, increasing revenue, profit and business growth by collaboratively developing integrated strategies.
  • Increased company growth through effective collaboration with sales and marketing departments.

Process Associate

Interglobe Solutions
2015-11 - 2017-05
  • I deal with all the agent queries regarding the errors and doubts occurred in the GDS GALILEO such as Cancellation, Refund processes, EMD issuance, Revalidation, Reissuance, Group bookings and fare errors.
  • Developed standard operating procedures and document workflows for current and future process steps.
  • Developed and executed plans to monitor standard process adherence.
  • Conducted training and change management processes to improve operations.

Senior Operations Executive

Sign IN Travels Private Ltd
2015-03 - 2015-11
  • Worked as SENIOR EXECUTIVE OPERATION.
  • Making airline ticket bookings, Cancellation, Rescheduling, Refund processes and other ticketing issues in Amadeus, Galileo CRS and group bookings for tour packages negotiating with respective airlines to get best fare.
  • Went as a tour manager for 2corporategroups to GOA PACKAGE and GUJARAT PACKAGE.

Visa Consultant

Air Wing Travels Private Ltd
2012-03 - 2014-10
  • Making documentation for all countries Visa and explaining the procedure and required documents for applying Visa to customer.
  • Preparing model Charted Accountant Certificate, giving counseling for the clients to attend the interviews conducted in Embassies.
  • Communicating with clients through e-mail/ phone and acknowledging all the queries and close the calls within TAT.
  • Success rate of 100% for US visa for Business and Tourist B1/B2, Temporary Religious Work Visa R-1, Student Visa.
  • Provided Visa for Thailand, Malaysia, Singapore, Srilanka, China, South Korea, Australia, Canada, United Kingdom, South Africa, Dubai and many other Countries.
Education

Secondary School Certificate

Sri Vinayaka Vidhyalaya English Medium High School
2003-06 - 2004-05

Board of Intermediate M.P.C

Vikas Junior College
2005-03 - 2007-07

B.E Computer Science

Sri Venkateswara College Of Engg & Tech
2007-08 - 2011-07

Diploma Foundation in Travel And Tourism

IATA Training And Development Institute
2014-11 - 2015-02
Skills

    Microsoft Word, Microsoft Excel, Windows 10, Windows XP

Reservation management

Invoicing understanding

Airline collaboration

Cross-selling abilities

Loss prevention training

Android Studios by using Kotlin

Accomplishments
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Supervised team of 15 staff members.
Languages

English

Hindi

Tamil

Telugu

Certification

Travelport Smartpoint Basic

2015-11
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Reading Books, Cricket, Learning New things

Timeline

Senior Ticketing Executive

Goomo Leisure and Travel Solutions
2018-10 - 2020-09

Senior Executive

Air Travel Enterprises India Ltd
2017-05 - 2018-10

Travelport Smartpoint Basic

2015-11

Process Associate

Interglobe Solutions
2015-11 - 2017-05

Senior Operations Executive

Sign IN Travels Private Ltd
2015-03 - 2015-11

Diploma Foundation in Travel And Tourism

IATA Training And Development Institute
2014-11 - 2015-02

Visa Consultant

Air Wing Travels Private Ltd
2012-03 - 2014-10

B.E Computer Science

Sri Venkateswara College Of Engg & Tech
2007-08 - 2011-07

Board of Intermediate M.P.C

Vikas Junior College
2005-03 - 2007-07

Secondary School Certificate

Sri Vinayaka Vidhyalaya English Medium High School
2003-06 - 2004-05