Catrina Delk

Cortez

Summary

Results-driven professional with extensive experience in customer service and team management. Demonstrated ability to enhance operational efficiency and resolve customer inquiries promptly, leading to improved satisfaction rates.

Overview

years of professional experience

Work History

Shift Supervisor

Harvest Market

Fort Bragg

08.2025 - 10.2025

Supervised daily operations to ensure compliance with store policies.
Implemented safety protocols to promote a secure work environment.
Resolved customer inquiries and complaints promptly, enhancing customer satisfaction.
Managed inventory and stock replenishment activities for optimal supply levels.
Performed cash handling duties, including balancing registers and preparing bank deposits.
Conducted weekly inventory of supplies, equipment, and food items.
Completed opening and closing procedures to support smooth business operations.
Addressed issues during shifts proactively, maintaining operational efficiency.

Front End Manager

Lakeport Grocery Outlet

Lakeport

07.2012 - 07.2021

Oversaw daily operations for front-end staff and customer service functions.
Managed staffing schedules to ensure optimal coverage during peak hours.
Trained new employees on checkout procedures and customer interaction protocols.
Resolved customer complaints effectively to uphold satisfaction levels.
Collaborated with management on store promotions and layout adjustments.
Ensured compliance with safety and sanitation standards at checkout areas.
Conducted regular performance evaluations to identify areas for team improvement.
Cultivated strong customer relations and established effective service standards.

Education

Associate of Science - Health Administration Services

Colorado Technical University

Colorado Springs, CO

04-2026

Skills

Customer service
Team building
Project management

Conflict resolution
Inventory management
Safety compliance

Timeline