Cathy Journalist
Needham,MA
Summary
Sales-driven and highly motivated results focused Showroom Manager talented at building exceeding customer expectations and leading effective sales teams. Smart and enthusiastic and always willing to go the extra mile to make the sale. Positive and personable individual with more than 8 years' of management experienced with the ability to multitask and work efficiently under pressure. Known for exceeding sales goals and coaching employees. Pursuing a new role where hard work and an understanding of creating the ultimate client experience will be highly valued.
Overview
11
11
years of professional experience
Work History
Showroom Manager
Pierre Frey
05.2019 - Current
- Provided prompt, courteous service to every individual entering showroom.
- Supervised inventory and placed orders to replenish low running supplies.
- Generated personal sales to meet or exceed established sales goals.
- Trained team members in successful strategies to meet sales targets.
- Successfully drove new product lines to increase annual profits by 50% first year
- Drove employee engagement and guest experience through coaching, training and development.
- Directed sales staff on how to display furniture and other items so that setups looked inviting
Showroom Manager
Cowtan & Tout
09.2015 - 12.2018
- Provided prompt, courteous service to every individual entering showroom.
- Generated personal sales to meet or exceed established sales goals.
- Set goals for sales representatives and provided support and motivation to help each achieve true potential.
- Managed custom projects by completing initial quotes, design and sample requests.
- Trained seven team members in successful strategies to meet monthly and quarterly sales targets.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
- Promoted business' development by building and maintaining relationships with new clients.
Outside Sales Account Manager
Thibaut
11.2013 - 09.2015
- Established new accounts through cold calling and personal visits to potential customers.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Demonstrated consistent track record of overachieving sales quotas.
- Maintained high levels of product knowledge and solutions to covert sales resulting in a 20% increase
Outbound Sales Representative
Schumacher
09.2010 - 05.2013
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Made multiple cold calls per day resulting in client base growth by 15%.
- Developed favorable customer service relationships and built new, robust customer bases.
- Overcame objections using friendly, persuasive strategies.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Set up appointments with interested customers according to schedule availability.
- Represented company professionally in situations, working through challenging phone calls and cultivating positive interactions by remaining calm and poised.
Education
Bachelor of Arts - Human Resources Development
Ohio Wesleyan University
Delaware, OHSkills
- Computer Proficiency
- Reporting and Performance Analysis
- Recruitment and Training
- Critical Thinking
- Staff Coaching and Training
- Financial Forecasting
- Team Meetings
- Customer Service and Assistance
- Salesforce Software
- Superior Work Ethic
- Stock Replenishment
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Showroom Manager
Pierre Frey
05.2019 - Current
Showroom Manager
Cowtan & Tout
09.2015 - 12.2018
Outside Sales Account Manager
Thibaut
11.2013 - 09.2015
Outbound Sales Representative
Schumacher
09.2010 - 05.2013
Bachelor of Arts - Human Resources Development
Ohio Wesleyan University
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