Bryson Dalmacio

General Manager

Shays Filipino Cafe LLC

Waipahu, HI

05.2016 - 10.2020

Delivered business strategy and developed front of house as well as back of house systems and procedures to improve operational quality and team efficiency
Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Implemented operational strategies and effectively built customer and employee loyalty through employee a new training system that allowed employees to learn better and created tag lines and other customer service systems to create a better customer experience.
Streamlined office operations through cloud based document storage, cloud based book keeping, and creating an email communication line for the two stores.
Improved brand awareness by monitoring all marketing campaigns and targeting specific keywords and characteristics to get a better turnover rate out of our marketing campaigns
Identified and capitalized on community business opportunities with effective networking by participating in community food events at churches as well as community parks
Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
Reduced corporate risk by managing shrink processes and controlling inventory levels.

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