Performance improvement
Bryson Dalmacio
General Manager
Kapolei
Summary
Serviced-focused General dedicated to giving every customer positive experiences to promote loyalty and repeat business. Orchestrate optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, interpersonal communication strengths and adaptability to change certain operations and procedures according to business needs.
Overview
4
4
years of post-secondary education
Work History
General Manager
Shays Filipino Cafe LLC
2016-05 - 2020-10
- Delivered business strategy and developed front of house as well as back of house systems and procedures to improve operational quality and team efficiency
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Implemented operational strategies and effectively built customer and employee loyalty through employee a new training system that allowed employees to learn better and created tag lines and other customer service systems to create a better customer experience.
- Streamlined office operations through cloud based document storage, cloud based book keeping, and creating an email communication line for the two stores.
- Improved brand awareness by monitoring all marketing campaigns and targeting specific keywords and characteristics to get a better turnover rate out of our marketing campaigns
- Identified and capitalized on community business opportunities with effective networking by participating in community food events at churches as well as community parks
- Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
Education
Bachelor of Business Administration - Business Management
University Of Hawaii - West Oahu
2016-01 - 2018-05
MBA - General
Chaminade University Of Honolulu
2019-05 - 2020-12
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Budgeting
Relationship building
Project Management
Staff training/development
Employee scheduling
Efficient multi-tasker
Product development
Operations management
Business Development
Effective leader
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
General Manager
Shays Filipino Cafe LLC
2020-05 - 2020-10
MBA - General
Chaminade University Of Honolulu
2019-05 - 2020-12
Bachelor of Business Administration - Business Management
University Of Hawaii - West Oahu
2016-01 - 2018-05