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Summary
Overview
Work History
Education
Skills
Software
Languages
Certification
Interests
Timeline

Brinderjeet Singh Saini

Enterprise Sales & Customer Experience Professional
Pune
Summary

A seasoned professional offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills with ability to understand client needs and close sales. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Bringing over 12 years of related experience.

Key areas of impact are in the areas of B2B Sales, Customer Support & Relationships, Customer Advocacy, Process and People Management. Exposure to global clients from multiple industry domains (primarily Americas & EU). Acquired lot of transferable skills & experiences over the years that have helped succeed in multiple roles, with minimal supervision.

Keen interest in observing business processes, an eye for detail and a problem solving mindset. Believing that people & process excellence are vital components in augmenting top & bottom lines in business. "Customer Lifetime Value" is directly related to customer experience and the diligence of the people involved in their experience journey.

Practicing emotional intelligence at work (and in life) automatically results in the desired outcomes instead of only looking at the end goals and missing the journey altogether.

Overview
5
5
Languages
1
1
Certification
3
3
years of post-secondary education
13
13
years of professional experience
Work History

Sales Director, Business Development

Independent Consultant
2019-04 - Current
  • Working as Independent Sales and BD Consultant with clients from Market Research & SaaS industry as Individual Contributor.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Communicated progress of monthly and quarterly initiatives to internal and external sales teams.
  • Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
  • Collaborated cross-functionally with headquarters, regional and other teams to maintain consistent message and experience.
  • Communicated product quality and market comparisons by creating sales presentations.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Fostering & nurturing relationships with customers and community to establish long-term business growth.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

Manager, Client Partner

MarketsandMarkets Research India Pvt. Ltd.
2018-03 - 2019-03
  • Implemented new marketing initiatives to drive sales and improve overall performance.
  • Provided exceptional customer service to foster client loyalty and satisfaction.
  • Trained approximately 15 new sales associates in 1 year.
  • Sold over $850,000 in SaaS and Custom Research projects during April 2018-19.
  • Monitored sales team performance and provided constructive feedback.
  • Worked closely with other departments to understand full scope of SaaS Engagement strategy and provide top-notch salesmanship to customers.
  • Negotiated contracts and sales terms with new and existing clients.
  • Researched and observed emerging markets and market shifts, taking advantage of opportunities by identifying potential leads and new markets.
  • Retained accounts by addressing potential cancellations and offering catered solutions to maintain account status.
  • Designed and implemented strategic business plans to achieve growth and sales goals while managing sales team and building long-lasting customer relationships.
  • Broadened strategic business plans to promote growth and sales and customer experience goals while managing 10 BDM's, 5 Customer Success Associates and 5 Associate Client Partners and building long-lasting customer relationships.
  • Closed business with clients from multiple industry verticals such as ICT, Semiconductor, Chemicals, Oil & Gas, Healthcare & Pharma, Aerospace & defense, etc.
  • Foster and maintain relationships with C-Suite and other stakeholders.
  • Provide monthly business review, voice of customer and additional strategic advise to CEO & COO.

Enterprise Account Manager

Adobe Inc.
2015-02 - 2017-10
  • Demonstrated SaaS (LMS) and On-Premise Product Solutions, responded to questions, redirected concerns and overcame objections to close Enterprise agreements.
  • Marketed and sold solutions and services to stakeholders across multiple levels of organization, including fortune 500 companies.
  • Built and cultivated healthy pipeline of customers interested in partnering with company.
  • Articulated and demonstrated product concepts and offerings to clients in easily understandable terms.
  • Asked appropriate questions to identify prospects' needs and pinpoint solutions for best fit.
  • Generated new contacts through networking and cold calling.
  • Worked with service and project management departments to provide total support to clients.
  • Upsold and closed customer sales by driving Enterprise Agreement offerings and value around client needs and changed revenue flow from transactional to predictable multi-year agreements.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Achieved and sustained consistent revenue streams with 120% overall career achievement in book of business by regularly servicing accounts and connecting with customers to promote new products.
  • Work closely with Customer Success teams at time of onboarding, renewals, upsell opportunities and escalation/de-escalation scenarios.
  • Close direct business in named accounts and drive/close net-new business through Account Development Managers.
  • Become brand ambassador of Adobe's core values and conduct business upholding those virtues and customer centric focus.

Technical Sales Consultant

Klazina Consultants Ltd.
2013-08 - 2014-10
  • Previous employer shutdown business operations due to investor exit and original founder found new investor (Klazina Consultants) and offered to join again.
  • Helped create team of technical support & sales executives and mentor them on process, technical knowledge, troubleshooting tips and generating/closing upsell opportunities.
  • Initiated effective sales techniques and drove service sales beyond employer's expectations.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Grew business sales by 20% through effective cross-selling, exceptional customer service and cold calling.
  • Used consultative sales approach to understand and meet customer needs.
  • Klazina also shutdown this business unit due to change in management strategy and change in business direction.

Senior Technical Support Specialist

JiniOnline Technical Services Ltd.
2012-06 - 2013-07
  • Helped create team of technical support & sales executives and mentor them on process, technical knowledge, troubleshooting tips and generating/closing upsell opportunities.
  • Outline clear & definable operational goals, performance metrics and ensure process adherence.
  • Initiated effective sales techniques and augmented service sales by 10% month on month.
  • Serviced existing accounts on regular basis to maximize revenue.
  • Grew business sales through effective cross-selling, exceptional customer service and cold calling.
  • Used consultative sales approach to understand and meet customer needs.
  • JiniOnline shutdown business operations due to investor exit.

Advanced Resolution Expert

Dell Inc.
2009-04 - 2012-06
  • Joined Dell as part of pilot contact center team responsible for generating site level revenues.
  • Contributed to overall 'Book of Revenue' but took accountability for Customer Experience & Success, SLA, Technical Resolution and overall process hygiene.
  • Promoted as ARE, taking responsibility of 12-member team, assisting direct supervisor while insuring individual performance.
  • Support Dell’s existing & new customers with sales and technical resolutions.
  • Meet revenue targets by positioning Dell’s systems, servers, storage solutions, accessories and IT/support services.
  • Meet, track and take accountability for contact center SLA and other metrics as defined by business and process leadership.
  • Taking responsibility for team’s performance and being accountable for their overall business/process hygiene.

Assistant Manager, Workforce Solutions

Associated British Foods Plc.
2006-12 - 2008-11
  • Based in Birmingham, UK and worked for biggest FMCG employers in one of their major production hubs, assisting Workforce Solutions Manager.
  • Align with Production Managers on-site and address their daily/weekly/monthly manpower requirements as per production forecasts.
  • Attend forecast meetings and provide inputs from workforce perspective.
  • Insure weekly/monthly availability of temporary workforce on various production plants.
  • Hire/recruit new temporary workers and insuring their updated documentation and accounts.
  • Calculated weekly salaries of temporary workers and coordinating with accounts and payroll teams.
  • Increased workforce availability from 80% to 98% during employment tenure.
Education

BBA Business Administration And Management

National Institute Of Management Solutions
2012-06 - 2015-06
Skills

    Solution selling

New Business Development

Account management

Sales Strategies

Contract Negotiation

Customer presentations

Leadership

Written Communication

Training and mentoring

Consultative sales techniques

C-Suite Relationship Management

Stakeholder Management

Software

MS Office

Salesforce

Languages

English

Hindi

Punjabi

French

German

Certification

Value Based Selling, Adobe

2017-01
Interests

Technology Trends

Market Research

Reading

Writing

Photography

Biking

Music

Timeline

Sales Director, Business Development

Independent Consultant
2019-04 - Current

Manager, Client Partner

MarketsandMarkets Research India Pvt. Ltd.
2018-03 - 2019-03

Value Based Selling, Adobe

2017-01

Enterprise Account Manager

Adobe Inc.
2015-02 - 2017-10

Technical Sales Consultant

Klazina Consultants Ltd.
2013-08 - 2014-10

Senior Technical Support Specialist

JiniOnline Technical Services Ltd.
2012-06 - 2013-07

BBA Business Administration And Management

National Institute Of Management Solutions
2012-06 - 2015-06

Advanced Resolution Expert

Dell Inc.
2009-04 - 2012-06

Assistant Manager, Workforce Solutions

Associated British Foods Plc.
2006-12 - 2008-11