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Bridget Kipp
Granada Hills,CA
Summary
Dynamic guest services professional with extensive experience in customer relations and problem-solving. Recognized for fostering positive atmospheres through exceptional communication skills and a friendly demeanor. Proven ability to enhance guest satisfaction and efficiently resolve issues to ensure a memorable experience.
Overview
8
8
years of professional experience
Work History
Fan Coordinator
1iota Productions
Burbank, CA
10.2024 - Current
- Assisted customers in navigating complex processes related to their fan advocacy questions or concerns.
- Participated in team-building activities designed to foster collaboration among members of the organization's fan advocacy team.
- Monitored industry trends related to customer service practices, and provided recommendations for changes based on best practices.
Front Desk Receptionist
Massage Envy Spa
Granada Hills, CA
08.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
Banquet and Restaurant Server
Carolina Brewery
Chapel Hill, NC
08.2023 - 08.2024
- Offered outstanding customer service to create a positive dining experience for all patrons, while collaborating effectively with fellow team members to support their needs.
- Efficiently served food and drinks in a bustling restaurant setting, ensuring exceptional customer satisfaction.
- Skillfully fostered positive connections and secured customer loyalty.
Front Desk Agent
Residence Inn and Fairfield Inn and Suites by Marriott
San Jose North/Silicon Valley, CA
04.2022 - 09.2022
- Solid experience in accounting functions, such as accounts payable/receivable and auditing.
- Answered inquiries pertaining to hotel services, guest registration, and travel directions, or made recommendations regarding shopping, dining, or entertainment.
- Promptly and empathetically handle guest concerns and complaints.
Restaurant Server
Jack's Brewing Company
Fremont, CA
08.2020 - 04.2022
- Provided excellent guest services by delivering a positive dining experience to all customers through outstanding customer service, while supporting other colleagues.
- Expedited food and beverages in a high-volume restaurant, while providing great customer service.
Cake Decorator, Cashier
Baskin Robbins
Fremont, CA
05.2017 - 08.2020
- Incorporated creative elements into cake designs as requested by clients.
- Kept up with industry trends regarding new flavors.
- Maintained high standards of food quality by reviewing shipments and monitoring food safety protocols.
- Handle currency and credit transactions quickly and effectively.
Education
Bachelor of Arts - Communications
California State University Northridge
Northridge, CA06-2026
Associate of Arts - Communications
Ohlone College
Fremont, CA12-2023
High School Diploma -
Washington High School
Fremont, CA08.2020
Skills
- Guest Relations
- Customer assistance and interaction
- Oral and written communication
- Strategic Planning
- Interpersonal communication
- Critical Thinking & Problem Solving
- Adaptability
- Data Entry
Accomplishments
IVHQ- Volunteer in Kenya
July 2021-August 2021
- Traveled to Nairobi and Naivasha, Kenya to volunteer abroad to help with childcare programs and women's education
- Partnered with Positive Life Kenya to provide assistance for women affected with HIV/AIDS
- Kindergarten project at KCC school focuses on providing quality care and education for adolescents
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Yoga
Travel
Timeline
Fan Coordinator
1iota Productions
10.2024 - Current
Front Desk Receptionist
Massage Envy Spa
08.2024 - Current
Banquet and Restaurant Server
Carolina Brewery
08.2023 - 08.2024
Front Desk Agent
Residence Inn and Fairfield Inn and Suites by Marriott
04.2022 - 09.2022
Restaurant Server
Jack's Brewing Company
08.2020 - 04.2022
Cake Decorator, Cashier
Baskin Robbins
05.2017 - 08.2020
Bachelor of Arts - Communications
California State University Northridge
Associate of Arts - Communications
Ohlone College
High School Diploma -
Washington High School