Summary
Overview
Work History
Education
Skills
Timeline

Bidisha Goswami

Bengaluru

Summary

Client Relationship Manager experienced in developing customised solutions to meet wide-ranging customer needs. Strong collaborator and active listener with excellent verbal and written communication skills. Offering more than 1.5 year track record of success in Client Relation, Customer Success and Business Development.

Overview

2
2
years of professional experience
6
6
years of post-secondary education

Client Relations Manager

Anzy Careers
2020-06 - Current
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and interpersonal skills.
  • Networked with business leaders and executives to identify clientele within local community.
  • Managed portfolio of 100 high-valued companies as well as early stage startups.
  • Created Customer Support strategy to increase customer retention and generate new business through referrals.
  • Alerted Business Development team to opportunities for future sales within clients.
  • Operated in self-directed environment with minimal input to solve problems and implement resolutions.

Client Relationship Executive

Anzy Careers
2019-07 - 2020-06
  • Built and cultivated relationships with 60 new and existing clients while providing high level of expertise.
  • Worked with Business Development and Marketing departments to facilitate communication and deliver personalised solutions to customers.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Managed over 50 meetings with clients per month.
  • Retained updated knowledge of market competition and related offerings.
  • Fostered customer trust by addressing concerns and needs using targeted problem-solving.
  • Achieved main targets and KPI's set by Management leadership.

Resident Ambassador

The Nido Collection
2017-09 - 2019-01

Represented the face of the company taking end-to-end responsibility of 500 in-house residents from onboarding, induction, events, escalations all the way to exits.

Fundraising Executive

Doctors Without Borders
2016-09 - 2017-03
  • Raised over 25 lacs in corporate sponsorship funds and individual donations.
  • Cultivated impactful social media presence.
  • Planned as well as attended events to develop professional network of potential donors.
  • Developed and implemented marketing campaigns targeting donors.

Brand Ambassador

Koovs
2015-04 - 2015-05

Brand Ambassador

JBL, Harman India
2014-01 - 2014-06

Work History

Master of Science - International Human Resource Management

University Of Strathclyde
2017-09 - 2018-09

Bachelor of Arts - English Literature

Delhi University
2012-09 - 2016-07

Education

Skills

C-level relationship management

Stakeholder relationships

Networking

Conflict Resolutions

Negotiation and manipulation

Client Relations Manager - Anzy Careers
2020-06 - Current
Client Relationship Executive - Anzy Careers
2019-07 - 2020-06
Resident Ambassador - The Nido Collection
2017-09 - 2019-01
University Of Strathclyde - Master of Science, International Human Resource Management
2017-09 - 2018-09
Fundraising Executive - Doctors Without Borders
2016-09 - 2017-03
Brand Ambassador - Koovs
2015-04 - 2015-05
Brand Ambassador - JBL, Harman India
2014-01 - 2014-06
Delhi University - Bachelor of Arts, English Literature
2012-09 - 2016-07

Timeline

Bidisha Goswami