Bibin Thomas
Senior Technical Program Manager
Bangalore,Karnataka
Summary
As an entrepreneur in the making and a seasoned problem solver, with soon to be PMP certification, I have spent the last 8 years thriving in fast-growing and dynamic startup environments. My unique blend of adaptability, change management capabilities, and stakeholder management skills have enabled me to excel as both a jack of all trades and a master of structured program/product management. With a passion for solving complex challenges and driving meaningful change, I am dedicated to delivering innovative solutions that exceed expectations and drive long-term success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
6
6
Certificates
Certification
Lean Six Sigma Green Belt
Work History
Senior Technical Program Manager
Udaan
Bengaluru
06.2022 - Current
- Spearheaded the end-to-end development of a Vendor Management System (VMS) as a Senior TPM in a fast-paced startup, taking on multiple roles including Product Owner, Product Manager, Implementation Manager, Change Manager, and Project Manager. The VMS revolutionized vendor payment calculation and invoice processing, significantly enhancing control and optimizing payment efficiency.
- As part of VMS, streamlined the provision review and payment process and in turn reduced the payment TAT by 30%.
- Managed entire product development, from conceptualization and development to implementation of roadmaps, and finally to successful rollout and delivery of products.
- Prioritized product backlog based on three Agile Product Ownership pillars of Value, Decision-Making, and Engagement, resulting in successful delivery of high-value features that met business goals.
- Designed and developed a comprehensive Task Manager in Notion, replacing "Linear" for the entire tech team. The Task Manager implemented an overarching program structure based on principles of Project Management by PMI and Agile Practice Guide.
- Awarded Best performer award for implementing VMS to 1700 drivers - Pan India (adoption increased from 13% -> 98% in 2 weeks)
Technical Program Manager
Udaan.com
Bengaluru
2021.12 - 2022.06
- Program manage timely deployment and implementation of capabilities developed for transportation cluster along with liaising between Business and Product functions
- Cross functional management with Product, Operations, Finance, and Planning teams
Co-Founder
Potager Pvt Ltd
03.2021 - Current
- Co-Founded the Agri-Tech Startup with a vision "To inspire the world to have Fresh and Quality food".
Program Lead - Service Design
Udaan
Bengaluru
07.2020 - 12.2021
- During the program manager's Sabbatical leave, I assumed additional responsibility for program management of design change projects aligned with client needs for a duration of 8 months.
- Stakeholder Management, Planning and Timeline execution of requirements from category as per business requirements
- Operational Research on footprint optimization, developed an excel based productivity calculation model, and Worked on the routing of delivery executives to get higher efficiency.
Program Analyst - Network
Udaan
Bengaluru
12.2019 - 07.2020
- Developed and implemented the LH network using the solution to the Traveling Salesman Problem.
- Monitored and maintained the network configuration for the Udaan Intercity Supply Chain vertical.
Senior Manager (Process Design and PgM)
Delhivery
Gurgaon
11.2018 - 12.2019
- Acted as Country Head of Operations for China and Hong Kong, and worked well in team setting, provided strategic leadership, support, and guidance to teams in both countries.
- Designed and implemented an optimized network and process for the region using the DMAIC and DMADV principles.
- Delivered significant results, including a 36% reduction in end-to-end TAT (TurnAround Time), and a 32% reduction in cpk (cost per kilogram) and 40% reduction in cps (cost per shipment).
- Took on the role of Program Manager for the development of "Starfleet," a new ERP software system for international operations.
Senior Manager (Operations)
Delhivery
Bangalore
12.2016 - 10.2018
- Successfully stabilized operations for the LH vertical in Kerala despite significant legal and cultural challenges.
- Developed a self-sustaining operational model that increased efficiency, improved productivity, and reduced external dependencies.
- Played key role in Expanding Delhivery's presence in Kerala from 0 to 1127 zip codes, achieving an impressive 92% penetration rate in the region.
- Overcame obstacles and resistance by utilizing effective communication, strategic planning, and proactive problem-solving to achieve desired outcomes.
Senior Associate
STAF - Pan, Delhivery
Gurgaon
11.2015 - 11.2016
- Played a key role as one of the first few members of Delhivery's STAF team in planning and executing critical projects, reporting directly to the CEO.
- Collaborated closely with cross-functional teams and senior management to ensure timely completion of high-priority projects, demonstrating strong project management skills and ability to work effectively under pressure.
- Contributed to the development of effective strategies and implementation plans, leveraging a deep understanding of business operations and customer needs.
- Maintained strong relationships with key stakeholders, fostering a culture of collaboration and driving a shared commitment to achieving project goals.
Associate
Engineering
Mumbai
07.2015 - 10.2015
- Coordinated manpower and carts to handle the 2015 Diwali surge, a critical volume spike period for the E-Commerce industry in India.
- Executed the 'Model DC' Project in Mumbai, successfully implementing 5S and enhancing the quality of last-mile delivery service.
- Ensured adherence to processes and quality standards in South Mumbai Delivery Centers.
Education
Bachelor of Science - Production Engineering
National Institute of Technology
Calicut 06.2011 - 05.2015
Skills
Program/Project Management
Product Management
Agile Product Owner
Supply Chain Operaions
Change Management
Process Design
Stakeholder Management
MS Excel
SQL
Data Studio and Data represenation
Fintech
Timeline
PMP Training Cource
05-2023
Agile Product Owner Role: Foundations
03-2023
Senior Technical Program Manager
Udaan
06.2022 - Current
Technical Program Manager
Udaan.com
2021.12 - 2022.06
Co-Founder
Potager Pvt Ltd
03.2021 - Current
Program Lead - Service Design
Udaan
07.2020 - 12.2021
The Complete SQL Bootcamp
04-2020
R Programming A-Z
04-2020
Supply Chain Analytics - Network Design
04-2020
Program Analyst - Network
Udaan
12.2019 - 07.2020
Lean Six Sigma Green Belt
03-2019
Senior Manager (Process Design and PgM)
Delhivery
11.2018 - 12.2019
Senior Manager (Operations)
Delhivery
12.2016 - 10.2018
Senior Associate
STAF - Pan, Delhivery
11.2015 - 11.2016
Associate
Engineering
07.2015 - 10.2015
Bachelor of Science - Production Engineering
National Institute of Technology
06.2011 - 05.2015