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Summary
Overview
Work History
Education
Skills
Certification
Timeline

BERNARD RICHARDS

Olney
Summary

Results-oriented business leader with more than 10 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Offering ability to leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Demonstrated ability to streamline processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview
5
5
Certifications
5
5
years of post-secondary education
23
23
years of professional experience
Work History

AWS Investigator- Trust & Safety

Amazon Web Services (AWS)
2020-11 - Current
  • Work all reported case types such as Email Deliverability, Spam Email, Port Scanning, DoS etc
  • Take action on abusive/non-responsive customers (applying throttles when applicable)
  • Verify proper classification of incoming abuse reports and investigations requests
  • Execute messaging to customers on best practices
  • Facilitates escalations to other Abuse and SES stakeholders and escalates cases judiciously to either senior team members and/or to service teams, while continuing to monitor those escalations to resolution
  • Monitor queues for trends
  • Provides leadership and stakeholders with feedback on policies, procedures and tools that need improvement or creation
  • Calls out incidents and trends to senior team members and/or Security/service stakeholders

Operations Manager

Community Supper Services
2017-01 - Current
  • Manage and provide technical support for permits, licenses, and inspection consistent with the agency's policies and procedures; and local, state, and federal regulation.
  • Oversee main office operations and approval of supply purchases, and assist with office organization.
  • Ensure That CSS maximizes the use of bulk purchasing efficiencies, compares and selects competitive pricing for equipment and supplies, and negotiates with vendors on a regular basis.
  • Oversees office and residence moves of equipment and supplies.
  • Developed and implemented a system to assess needs in residences for equipment and supplies i.e.
  • New furnishings, small kitchen utensils or appliances, lines, etc.
  • Assist with purchasing, pricing, sales or other business operations of That's A wrap retail food market as needed.
  • Coordinate and manage cleaning and logistical scheduling for over 50 residential properties.
  • Manage residential purchases and expenditures in alignment with biweekly budgets; identifying efficiencies and streamline processes to ensure financial oversight of approximately $400K annually.

Fitness Service Manager

Gold's Gym
2013-01 - 2017-01
  • Oversee all personal training staff, including recruitment, hiring, and performance evaluations.
  • Collaborate with General Manager to create customer service standards and ensure customer-focused programs and services throughout all daily operations.
  • Establish annual revenue goals for a staff of 20 trainers.
  • Develop and implement work schedules for personal training staff and prioritize daily tasks.
  • Generated more than $600K annually in personal training revenue by recommending and upgrading services for new and existing clients.
  • Facilitated training meetings and educational seminars for staff on industry standards and programs.
  • Developed individualized cardiovascular, weightlifting, and flexibility training programs.
  • Designed monthly health promotion programs to educate members and generate new business.

Assistant Personal Training Director

Fitness First Health Clubs
2010-01 - 2013-01
  • Planned and implemented cardiovascular, weightlifting, and flexibility training programs.
  • Administered endurance, cholesterol screening, and a blood pressure test and interpret results for clients.
  • Managed and evaluated the personal training team.
  • Facilitated professional development training programs and workshops.
  • Designed and implemented monthly health promotion and advocacy programs.
  • Brought in new clients through communications with prospective members and facility tours.
  • Conducted weekly staff performance inspections and provided immediate feedback based on data.

Personal Trainer

Bethesda Sport And Health Club, Bethesda, MD
2007-01 - 2010-01
  • Designed fitness programs for clients to utilize treadmills, stationary cycles, elliptical machines, and other equipment in the facility.
  • Performed fitness testing for clients and developed training plans based on results.
  • Ensured exceptional customer services for all members, guests, and staff.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.

Aquatics Director

Bethesda Sport And Health Club, Bethesda, MD
2003-01 - 2007-01
  • Hired, trained, and managed aquatics staff, including conducting performance reviews and developing work schedules and task priorities.
  • Designed aquatics programs calendar in collaboration with other program directors.
  • Responsible for developing program goals, maintaining records, and establishing and managing budgets.
  • Maintained pool facility in partnership with the maintenance team.
  • Created and facilitated programs for special populations, including clients with diabetes, obesity, arthritis, cancer, and lung disease, as well as pregnant women.
  • Served as Manager on Duty, overseeing daily operations of the fitness club and programs.

Senior Recreation Specialist

Parks And Recreation Department
1997-01 - 2002-01

· Evaluated the performance of more than 100 full- and part-time staff, including seasonal employees.

· Managed departmental budget and planned activities to ensure reasonable spending limits.

· Planned and developed in-service training programs for personnel.

· Monitored swimming instructors to ensure compliance with safety standards.

· Facilitated daily staff meetings and review tasks and goals.

· Coordinated citywide special events with other city agencies and private sector organizations, serving more than 10K children and adults at more than 30 sites throughout New York City.

Education

Bachelor of Science Health Promotion Management

The City University of New York - York College
1995-01 - 2000-01
Skills
Cyber Security
Network security
Information security
Architect
Customer services
Managing
Sales
Technical support

Cloud services

Firewalls, VPNs and security products

Certification

CompTIA Security+

2020-03

AWS Certified Solutions Architect – Associate

2020-01

CompTIA CySA+ ce Certification

2020-06

AWS-Certified Developer Associate

2020-09

AWS-Certified SysOps Administrator Associate

2020-12
Timeline

AWS-Certified SysOps Administrator Associate

2020-12

AWS Investigator- Trust & Safety

Amazon Web Services (AWS)
2020-11 - Current

AWS-Certified Developer Associate

2020-09

CompTIA CySA+ ce Certification

2020-06

CompTIA Security+

2020-03

AWS Certified Solutions Architect – Associate

2020-01

Operations Manager

Community Supper Services
2017-01 - Current

Fitness Service Manager

Gold's Gym
2013-01 - 2017-01

Assistant Personal Training Director

Fitness First Health Clubs
2010-01 - 2013-01

Personal Trainer

Bethesda Sport And Health Club, Bethesda, MD
2007-01 - 2010-01

Aquatics Director

Bethesda Sport And Health Club, Bethesda, MD
2003-01 - 2007-01

Senior Recreation Specialist

Parks And Recreation Department
1997-01 - 2002-01

Bachelor of Science Health Promotion Management

The City University of New York - York College
1995-01 - 2000-01