Experienced Project/Delivery Manager with top-notch implementation and project management abilities. Highly organized, methodical and skilled at overseeing daily milestones across high-performance teams. Well-versed in project planning, execution & monitoring.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Coordinated delivery of contracted solutions at program level and in full accordance with outlined cost, scheduling and quality terms.
Transitioned clients from sales processing to delivery team by effectively assigning roles and responsibilities and facilitating kick-off activities.
Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
Monitored customer quality metrics and took proactive steps to implement resolutions and restore acceptable levels.
Drove operational improvements which resulted in savings and improved profit margins.
Created plans and communicated deadlines to ensure projects were completed on time.
Handled day-to-day running of Delivery operations, ensuring high levels of productivity and progression.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Proved successful working within tight deadlines and fast-paced atmosphere.
Demonstrated respect, friendliness and willingness to help wherever needed.
Production Support
Strategic System Solutions
Hangzhou, China
2005.06 - 2006.06
Provided daily support with escalated ticket resolution and liaised with business and technical leads.
Used client provided software to document internal procedures and monitor daily reports.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Lecturer/Programmer
Private College
Multiple locations, India & China
2001.06 - 2003.06
Used variety of learning modalities and support materials to facilitate learning process and accentuate presentations, including visual, aural and social learning modalities.
Mentored undergraduate and graduate students in effective next-steps for education and career preparedness.
Supervised junior lecturers' course development and recommended refinements to enhance student learning.
Led engaging lectures with audience awareness in mind, allowing feedback to inform lecture facilitation.
Delivered lectures at appropriate pace and pronunciation for optimal audience comprehension by non-native English-speaking students.
Scheduled lab and study sessions for students to increase subject understanding.
Guided students in researching, structuring and presenting debate case.
Education
Bachelor of Science - Electronics
Narmada College Of Science & Technology
Bharuch, Gujarat
1995.06 - 1998.06
Master of Science - Masters in Computer Application
Bharati Vidyapeeth Institute Of Management
Kolhapur. Maharashtra
1998.06 - 2001.06
Skills
Coordinating team projects
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Certification
Project Management Professional (PMP)
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Hobbies
Passionate in fitness and love doing daily workout and long cycling on weekends