Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager
Ayesha Khatoon

Ayesha Khatoon

Summary

Dedicated helathcare professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Enthusiastic patient service associate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of all clinical tasks and training in he hospital. Motivated to learn, grow and excel in healthcare .

Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Highly motivated in Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.

Customer-oriented Customer Care Executive with experience training and developing 15 customer service professionals in day. Dedicated and committed to improving the customer experience. Specialties include parents and would be mommy’s product providers.

Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.

Overview

4
4
years of professional experience

Work History

Senior Patient Service Associate

Singapore General Hospital
04.2019 - Current
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently in the clinic
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked office hours
  • Help doctors and nurses with everyday clinical procedures

Customer Service Officer

SISTIC
07.2017 - 12.2017
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Assisted call-in customers with questions and orders.
  • Provided primary customer support to internal and external customers.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Assist customers with ticketing purchases and other payment issues

Sales Promoter

Emily Et Rose
11.2016 - 01.2017
  • Promote baby clothing
  • Identified interest in customers by explaining products and services and initiating conversations.
  • Recommended specific product options to meet customer needs.
  • Resolved customer issues and concerns by listening attentively, identifying root issue and implementing best resolution possible.
  • Improved company visibility by meeting with and engaging prospective customers.

Education

Diploma In Patient Services And Management - Patient Services And Management

Institute of Technical Education
Teck Whye
01.2019

Business Services - Higher Education

Institute of Technical Education
Ang Mo Kio
01.2017

Secondary School -

Balestier Hill Secondary School
Balestier Hill
01.2013

Primary School

Farrer Park Primary School
Farrer Park
01.2007

Skills

  • MS Office
  • Self-Motivated
  • Flexible and Adaptable
  • Social Orientation
  • Quality Assessments
  • Customer Needs Assessment
  • Stocking and Replenishing
  • Suggestive Selling
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Data Entry and Maintenance

Languages

Hindi
Advanced (C1)
English
Advanced (C1)
Urdu
Upper intermediate (B2)

Timeline

Senior Patient Service Associate

Singapore General Hospital
04.2019 - Current

Customer Service Officer

SISTIC
07.2017 - 12.2017

Sales Promoter

Emily Et Rose
11.2016 - 01.2017

Diploma In Patient Services And Management - Patient Services And Management

Institute of Technical Education

Business Services - Higher Education

Institute of Technical Education

Secondary School -

Balestier Hill Secondary School

Primary School

Farrer Park Primary School
Ayesha Khatoon