Remote Customer Service Representative
Open To Work
Ashley Simpson
Hooks Dimmick Child Care
Cordova,USA
Work Preference
Desired Job Title
Administrative Assistant/HR AssistantRemote Pharmacy Customer Care RepresentativeRemote Call Center Customer Service RepresentativeHead Cashier/Supervisor/Inventory SpecialistPhlebotomist
Work Type
Full TimePart TimeSeasonal Work
Location Preference
On-SiteRemote
Location:
Cordova, USA, USMemphis, TN
Open to relocation:
Yes
Important To Me
Career advancementPersonal development programsWork from home optionHealthcare benefitsPaid time offStock Options / Equity / Profit Sharing401k matchPaid sick leaveWork-life balanceCompany Culture
1
Certification
22
years of professional experience
I aim to perfect excellent communication, organizational and interpersonal skills. I have a passion for helping others I'm very confident in my success and attentive to my work. I'm seeking job advancement opportunities and longevity, and a full time career that will benefit the company and provide excellent service to customers. Willing to relocate: Tennessee Authorized to work in the US for any employer Willing to relocate to: relocate to: Southaven, MS - Tennessee
Work History
Administrative Assistant/HR Assistant
22 Years 3 Months- Organize and maintain staff and student files
- Processed employee payroll, ensuring accurate and timely compensation for all staff
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements
- Prepared and edited correspondence, reports, presentations, and other documents.
- Screened resumes/CVs to identify qualified candidates, supporting HR department in efficient recruitment
- Manage employee retirement and benefits
- Building and managing professional relationships with parents and staff
- Handled inbound and outbound calls to assist clients and resolve inquiries.
- Handled client/customer inquiries promptly, providing accurate information or directing them to appropriate personnel
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times
- Scheduling facility events, tours, workshops
Remote Pharmacy Customer Care Representative
7 Years 4 Months- Handled Inbound and outbound calls; 100-150 calls daily
- Connected with patients,customers via email,phone,chat
- Engaged with patients and customers via email, chat, and phone to address inquiries.
- The first point of contact for customers needing specific medication or equipment
- Educated potential patients about new products and medications
- Provided detailed product information to enhance customer satisfaction and loyalty.
- Resolved technical issues to maintain operational efficiency.
- Escalated patient or physician issues or concerns
- Transferred patient to appropriate department
- Assisted with calls efficiently and in a polite, courteous and professional manner at all times.
- Maintained company and client employee confidentiality.
- Processed insurance benefits,claims, and insurance verification
- Assisted with medical issues and benefits verification, authorizations, insurance claims, insurance verification
- Conducted appropriate screening and eligibility functions Obtained to correct information to schedule appropriate modes of delivery
- Informed supervisor concerning scheduling and/or service delivery problems
- Processed online payments
- Organized and updated records systematically for easy access.
- Completed all required records and reports
- Exceeded basic call center metrics
- Delivered exceptional service and support by leveraging medication knowledge for enhanced customer satisfaction.
- Remained calm,empathic, understanding and professional when dealing with irate patients
- Strong verbal,written,Interpersonal, organizational and leadership skills
- Technical savvy (able to toggle between multiple browsers & systems using dual monitors)
- Proficient in CRM tools,Outlook,Microsoft Office,Microsoft Word,Excel,Powerpoint,Microsoft 365,Google suites,Spreadsheet,etc
- Managed Multitask,tickets,or request timely
- HiPAA/OSHA Compliant
- Proficient EHR/EMR systems
Remote Call Center Customer Service Representative
7 Years 3 Months- Handled 75-150 high volume calls daily, providing efficient customer support and issue resolution.
- Collaborated with sales, customer service, and legal teams to effectively address customer disputes and resolve billing discrepancies.
- Negotiated payment arrangements with customers to resolve overdue balances and prevent further escalation
- Oversaw legal collection processes, successfully recovering overdue payments and maintaining compliance.
- Maintained accurate records of all collection activities, correspondence, and payment arrangements in the CRM system
- Provided regular updates on account statuses to management through detailed reports and presentations
- Analyzed aging reports regularly to identify high-risk accounts
- Scheduled appointments with clients to facilitate meetings and discussions.
- Developed and maintained effective relationships with external legal counsel
Head Cashier/Supervisor/Inventory Specialist
5 Years 4 Months- Supervised and supported cashiers
- Managed cash flow
- Provided excellent customer service
- Maintained accurate register operations
- Troubleshooted hardware issues
- Managed lines and ensure smooth customer checkout
- Supported forklift drivers in locating inventory efficiently
- Safeguarded company assets
Phlebotomist
2 Years 8 Months- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Provided compassionate care to patients during phlebotomy procedures, enhancing patient experience and comfort
- Coordinated with healthcare team members to prioritize specimen collection, aligning with patient needs and laboratory requirements
- Processed and prepared specimens for transport to the laboratory, ensuring timely delivery for analysis and supporting prompt diagnostic results
- Assisted customers with inquiries and product information
Education
Bachelor of Science - Business Administration
Bachelor's degree - Business Administration
Associate of Applied Science - Phlebotomy
Skills
Legal administration
Insurance verification
Medicare
Billing
EMR systems
ICD-10
HIPAA compliance
CRM software
Data protection
Records administration
Document control
Database management
Payroll administration
Bookkeeping
Data analysis skills
Reporting
Financial reporting
Collections
Billing issue inquiries
Client management
Client assistance
Appointment scheduling
Schedule management
Meeting coordination
Office management
Task prioritization
Organizational skills
Detail-oriented
Data organization
Data maintenance
File management
Spreadsheet management
Microsoft Excel
Excel spreadsheets
Google Suite
Google Workspace
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
Word processing
Technical support
Help desk
Zendesk
Email communication
Email client
Written communication
Verbal communication
Internal communications
Professional experience
Human Resources
Research
Content generation
Time management
Deadline oriented
Problem solving
Issue resolution
Active listening
Interpersonal skills
Relationship building
Compassion
Negotiation
Collaborating
Risk management
Excel spreadsheets
Safety regulations
Phishing recognition
Confidential document control
Monitoring
Document preparation
Multi-line phones
Multi-line systems
Tech-Savvy
Professional and mature
Dedicated team player
Meticulous detail orientation
Quality assurance
Resource management
Time tracking
Employee attendance
Call management
Complaint
Essential transactions
Document preparation
Letter preparation
Report findings
Spreadsheet development
Data filing
Records management systems
Office equipment
Multi-line systems
Records management systems
Bookkeeping
Employee attendance
Time tracking
Database management
Quality assurance
Database administration
Letter preparation
Record preparation
Payroll administration
Resource management
Correspondence management
Research
Certification
- CPR Certification
- Certified Phlebotomy Technician
- ServSafe
- Chauffeur's Permit
- First Aid Certification
Timeline
Remote Pharmacy Customer Care Representative
CVS CAREMAK
03.2015 - 07.2022Read More
Remote Call Center Customer Service Representative
SHELBY COUNTY JUVENILE COURT
12.2007 - 03.2015Read More
Head Cashier/Supervisor/Inventory Specialist
The Home Depot
03.2007 - 07.2012Read More
Phlebotomist
Methodist University Hospital
07.2004 - 03.2007Read More
Administrative Assistant/HR Assistant
Hooks Dimmick Child Care
04.2004 - CurrentRead More
Southern New Hampshire University
Bachelor's degree from Business Administration
Read More
University of Phoenix-Online Campus
Bachelor of Science from Business Administration
Read More
Tennessee College of Applied Technology
Associate of Applied Science from Phlebotomy
Read More