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Arleyne Cogswell
Forest Grove,OR
Summary
Highly motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Skilled in communication, problem-solving, and time management, which enables successful project execution. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
ROW Permit Specialist/SharePoint Administrator
Double Eagle
LakeLand, FL
03.2024 - Current
- Tracked progress on pending permit applications using database software systems.
- Developed right-of-way applications, including Traffic Control Plans and Site Plans.
- Updated SharePoint with current contact and company information.
- Achieved cost savings by creating functional solutions to various problems.
- Collaborated with team members to meet project objectives and deadlines.
- Prioritized tasks to enhance efficiency in accomplishing goals.
- Maintained databases with up-to-date information.
- Fostered productive team environments to improve overall workplace effectiveness.
- Spoke with representatives of jurisdictions
Shift Lead Manager
Dutch Brothers Coffee
06.2020 - Current
- Completed store opening and closing procedures and balanced tills
- Trained and mentored new employees to maximize team performance
- Responded to and resolved customer questions and concerns
- Keep employees operating productively and working on tasks to meet business and customer needs
- Delegated daily tasks and responsibilities
- Demonstrated strong leadership skills when managing a crew of 2-8 people
- Kept the team environment positive and productive during stressful situations.
- Trained new employees on procedures, policies, and job functions.
- Ensured proper stock levels were maintained throughout the shift.
- Addressed any issues or concerns raised by staff during shifts.
- Managed daily shift operations, including scheduling and assigning team members to specific tasks.
- Adhered to all health and safety guidelines while managing the shift.
- Monitored performance of staff to ensure quality standards were met.
- Assisted in the development of short-term goals for each shift.
- Ensured compliance with all safety regulations during shifts.
- Developed strategies to improve operational efficiency and productivity.
- Provided feedback to team members on their performance levels.
- Inspected equipment before use to ensure it was functioning properly.
- Enforced company policies and procedures in a consistent manner.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Kept up-to-date with changes in industry regulations and best practices.
- Reinforced rules to promote superior employee performance.
- Taught staff upselling techniques to meet revenue targets.
- Coordinated activities between different departments when necessary.
- Conducted regular meetings with staff to discuss progress towards goals.
- Analyzed operational data to identify areas for improvement.
- Maintained accurate records of employee attendance and payroll data.
- Organized workflow by studying production schedules and estimating worker hour requirements.
- Helped employees accomplish tasks during peak periods.
- Coached employees on interactions with customers to drive exceptional service.
- Directed and led employees and team members on effective operations, methods and procedures.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Conferred with management and subordinates to resolve problems or complaints.
- Observed and monitored utilization of equipment.
- Recommended opportunities for growth and advancement to motivate employees.
- Prepared operations data to produce comprehensive reports to management.
- Planned and developed new operation processes to innovate and stay competitive.
- Determined budgets, production goals and rates based on company policies and requirements.
Assistant Manager
Dutch Bros
03.2023 - 02.2024
- Managed technical issues with Ipads and other machines
- Managed scheduling
- Handle employee conflicts and found resolutions
- Managed tills and deposits
- Dealt with customer conflicts
- Performed ordering product and loading product in stand
- Delegated work meetings.
Receptionist
South Hillsboro Family Dentistry
09.2023 - 03.2023
- Checked patients in and out of appointments
- Provided help with dental insurance billing
- Called patients to make appointments and to deliver information
- Completed goals throughout the day
- Assisted the Dentist with information on the patient.
Employee
Mcdonalds
05.2019 - 01.2020
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Greeted customers promptly and took orders to keep the flow of traffic moving
- Restocked workstations with supplies.
Education
Some College (No Degree) - Real Estate
McKissock
Penn, PASkills
- Customer Care
- Team Contribution
- Goal Attainment
- Organized
- Learn quickly
- Give 100% in everything I do
- Operations Management
- Sales Strategies
- Policy Enforcement
- Employee Training
- Rules Enforcement
- Quality Assurance
- Supply Ordering
- Safety Compliance
- Inventory Control
- Staff Development
- Equipment Troubleshooting
- Team Development
- Inventory Controls
- Decision-Making
- Delegating Work
- Energetic and Enthusiastic
- Training and Mentoring
- Process Improvements
- Policy Administration
- Schedule Management
- Cash Handling
- Payment Processing
- Relationship Building
- Mentoring and Coaching
- Handling Customer Complaints
- Compliance Understanding
- Shift Checklists
- Punctual and Reliable
- Hiring and Recruiting
- Tech-Savvy
- Documentation and Reporting
- Opening and Closing Procedures
- Staff Training and Onboarding
- Interpersonal Skills
- Data entry
- Problem-solving abilities
- Fee management
- Verbal communication
- Detail orientation
- Excellent communication
- Teamwork and collaboration
Accomplishments
- I was on a program called Viking House. Where I took part in building a house.
- My cheer team in high school went to state
- Became a shift lead at Dutch Bros
- Became an Assistant Manager at Dutch Bros
Additional Information
I enjoy being a team player, making relationships, and completing goals with my work associates. At Dutch Bros, I built so many relationships with my customers and coworkers. This helped me make connections and make the workplace more like a family. It is always amazing to even see a customer get excited or smile when you remember their order or get a follow up on their life from the last time you saw them. At South Hillsboro Family Dentistry, I was able to become a team player in a different environment. I also learned how dental insurance works and how to set goals to complete tasks.
References
References available upon request.
Timeline
ROW Permit Specialist/SharePoint Administrator
Double Eagle
03.2024 - Current
Receptionist
South Hillsboro Family Dentistry
09.2023 - 03.2023
Assistant Manager
Dutch Bros
03.2023 - 02.2024
Shift Lead Manager
Dutch Brothers Coffee
06.2020 - Current
Employee
Mcdonalds
05.2019 - 01.2020
Some College (No Degree) - Real Estate
McKissock