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Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Languages
Interests
Piano
Timeline

Anurag Indla

Customer Support Associate
Hyderabad
Summary

Customer Service Representative with 1 year of experience working with Amazon and TechMahindra. Trained in project and time management with extensive knowledge of Inbound Chat process and international call process and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Overview
2
2
Languages
5
5
years of post-secondary education
1
1
year of professional experience
Work History

Customer Support Associate

Amazon India Development center
2020-04 - 2021-01
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Adhered to quality and time-sensitive call center metrics when answering inbound phone and chat correspondence from platform sellers.
  • Displayed flexibility and ability to adapt to quarterly policy changes and database re-organization.
  • Issued credits for contested returns, shipping fees and damaged merchandise.

Customer Service Representative

Tech mahindra
2019-05 - 2019-07
  • Asked fact-finding questions to determine customer needs and expectations and recommended specific products and solutions.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Education

M.P.C Science

Board Of Intermediate
2008-06 - 2011-06

No Degree Computer Science

B.Tech(CSE)
-

BBA Business Administration And Management

Osmania
2018-10 - Current
Skills

    Order fulfillment

Good listening skills

Money handling abilities

Receiving support

Retail store support

Shipping procedures understanding

Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Software

AWS

Adobe photoshop and Premier, Illustrator

Office

Languages

French

Telugu, Hindi, English.

Interests

Playing Piano, Journal Writing, Writing Poems.

Piano

As an Hobby and an interest like to play piano and like to compose poems with it

Timeline

Customer Support Associate

Amazon India Development center
2020-04 - 2021-01

Customer Service Representative

Tech mahindra
2019-05 - 2019-07

BBA Business Administration And Management

Osmania
2018-10 - Current

M.P.C Science

Board Of Intermediate
2008-06 - 2011-06

No Degree Computer Science

B.Tech(CSE)
-