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Summary
Overview
Work History
Education
Skills
Additional Information
Work Availability
Languages
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Timeline
ANUPAMA D

ANUPAMA D

Malappuram
Summary

Enthusiastic Human resource management graduate eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Experienced as customer service officer with over 1.5 years of experience in leading private bank. Motivated to learn, grow and excel in the industry.

Overview
4
4
Languages
5
5
years of post-secondary education
2
2
years of professional experience
Work History

Customer Service Officer

ICICI Bank
2019-07 - 2020-12
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.

HR Intern

KMCH Hospital
2019-01 - 2019-04
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
  • Helped with employee record keeping, to support compliance procedures.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews and planning recruitment related events.
  • Took messages and provided information about company processes, hours and requirements.
Education

MBA Human Resources Management

Coimbatore Institute Of Management And Technology
2017-07 - 2019-04

Bachelor of Science

Avinashilingam University
2014-07 - 2017-04
Skills

Communication

Attention to detail

Relationship building skills

Time management

Team work

Target driven

Additional Information
  • Awarded as the best performer in new customer acquisition in ICICI bank, Coimbatore region for the months oct-nov 2019.
  • Won second place in national level inter-college Quiz competition conducted by Sri Venkateswara college, Coimbatore.
  • Participated in national level HR competition conducted by Amrita school of business, Coimbatore.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English

Malayalam

Tamil

Hindi

Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline

Customer Service Officer

ICICI Bank
2019-07 - 2020-12

HR Intern

KMCH Hospital
2019-01 - 2019-04

MBA Human Resources Management

Coimbatore Institute Of Management And Technology
2017-07 - 2019-04

Bachelor of Science

Avinashilingam University
2014-07 - 2017-04