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ANKIT PRASAD
Summary
To work in a creative environment that will help me to utilize my skills and ability to promote my career growth with the profit of organization.
Overview
13
13
years of professional experience
Work History
Senior Manager (Principal Technical Manager)
Vodafone Global Services Pvt. Ltd. (_VOIS)
BENGALURU
08.2022 - Current
- End to end ownership and accountability of managing IT operations and service delivery across all ITIL processes, including Change, Problem, Configuration, and Capacity Management.
- Leading team of five comprising Problem manager, Change Manager, Technical Analysts and Reporting Analyst. Also supervising automation Engineer.
- Closely work with the design teams to provide real-time feedback on design related issues as well as improvements needed.
- Drive chronic tech problems in liaison with Product, Vendor, design, and other internal teams.
- Establishing and maintaining interlocks with Service management, transition management, Project Management, Design team, Product team, Vendors and other ITIL functions.
- SME for SD-WAN Solution specializing in Meraki SD-WAN, whereas good understanding of Viptela and Fortigate SDWAN, Palo Alto Firewall and Cyber Security beginner.
Network Engineer
Wells Fargo International Solutions Private Limited
- Working as a Network Engineer for Cisco based solution
- Responsible for designing and implementing the solution across the globe as per the Project requirement
- Responsible for delivering HLD, LLD, NEIP (Implementation SOP)
- Solution Consultant for Viptela SDWAN Solution.
Integrated Solution Consultant
Orange Business Services India Technology Private Limited
10.2018 - 01.2021
- Working as a Solution Consultant for Meraki based SD-WAN solution
- Responsible for providing Meraki based SD-WAN solution based on clients’ existing network setup and the requirements
- Proposing cost effective Bill of Materials as per Sites’ requirement
- Decision is made on analyzing the existing network setup, users’ requirement, scalability considering future expansion, wireless Heatmap (Air Magnet), Site Survey documents, etc
- Delivering HLD/LLD using Visio diagrams
- Delivering LLD with L1/L2 and L3 level topology with routing, required IPSec Tunnels, Overlay Network, and Auto VPN descriptive diagram on Visio, sharing information as per agreed template
- Delivering Migration Plan (per site basis) with step by step action and verification in order to migrate the existing network (legacy) to Meraki based SD-WAN network
- Delivering ATP as per site’s requirement
- Participating in Go/ No-Go meeting before migration activity
- Required coordination with Project Manager, STM, Program Director, Clients, VPO, Meraki Architect, etc
- Supervising Migration Activity to ensure complete migration of all the services, Data, VoIP, Video, etc
- With appropriate ACL, SDWAN, QoS policies.
Principal Infrastructure Engineer
MPHASIS Limited
08.2017 - 10.2018
- Working as a Design and Implementation engineer in the Engineering Team
- Responsible for providing network solution based on client requirements as a long term or short term project as per client’s standards
- Delivering HLD/LLD using Visio diagrams
- So far I have handled projects like setting up MPLS site (which involved Cisco stacking and configuring the switches, configuring BGP, HSRP and worked closely with Firewall and Riverbed team for ensuring traffic flow and high availability), site migration, setting up connecting with the Data Center and providing DR set up, providing solution via IPSEC tunnel over internet, assisting in adding new servers to the network by extending the VLANs across the Data Center network, Provisioning Point to Point Circuit, Switch refreshment projects etc
- To work on the projects with LAN & WAN based scopes like network resource addition, upgrade, refresh, migration, troubleshooting etc
- Through provisioning and configuration changes
- Use of templates and standard network designs as guidelines to create step by step engineering document (EWO) adhering to client’s standards and policies
- Preparing essential documents like EWO (Engineering Work Order), Scope document, Pre and Post ICTD, BOM etc
- Follow Change Management processes for planning and coordination with the Network Operations (NOC) team to carry out changes in the network
- Use of tools & application like CMDB+, NetSRM, Visio etc
- For project workflow and network design/ diagrams repository depicting network topologies changes
- Post network implementation, hand over to the Central NOC team for network management
- Knowledge sharing with the team members through trainings and presentation.
Engineer
Ericsson India Global Services Private Limited
09.2014 - 08.2017
- In Ericsson I’ve worked in 2 different Projects:- Recent Project: As a Level 2 Engineer in MPBN BO (from 1st April 2016 to 25th August 2017) Worked as an L2-L3 Engineer in the team called MPBN Back Office
- Responsible for handling the Backbone of the Telecom traffic (2G, 3G and 4G) on India’s largest ISP
- We mostly deal with the Layer 2 and Layer 3 protocols viz., OSPF, BGP, MPLS, HSRP, VRRP, BFD, Access List, Prefix List, STP, VLANs, NAT and PAT
- Day to Day job responsibilities required troubleshooting in case of any Major and Critical Incident which involved routing the path in case of outage or service impact
- Responsible for planning and performing Change Request in case of Potential threat Possess hands-on experience on almost all the major vendors in Routing and Switching Domain, viz., Cisco 7609, ASR 9X, 4948, 3750, Juniper M7i and M10 i, Huawei NE-40, Alcatel 7750, Redback Routers, Cisco Switches,Nexus, Alcatel 7250, Extreme, Black Diamond, T-marc 250, Actellis, Calix etc
- Beginner level experience on IPANEMA (WAN Boosting Device) and ASA Firewall
- While we’re responsible for troubleshooting all the issues encountered in the day to day operations, we work closely with the design and implementation teams to optimize the network
- Besides troubleshooting at the backend we’re also responsible for planning and executing Changes in the network and validating the implemented designs especially with the newly added nodes
- We work mostly on a proactive approach and we’re expected to take quick decisions in the need of hour i.e., whenever there is any service impacting outage, while we’re expected to take quick decisions we do realize that we’re the backbone team and any wrong step can cause chaos in the network.
Engineer
Ericsson India Global Services Private Limited
09.2014 - 08.2017
- Previous Project: Engineer in SOC (from 18th September 2014 to 31st March 2016)
- Worked as an Engineer in Service Operation Centre
- Troubleshooting MPLS, BGP networks over metro Ethernet
- Responsible for monitoring and maintaining end to end circuits and devices (including backbone to CPEs) for our client who is one of the biggest Service providers on Caribbean Islands
- Working on devices like Cisco, Alcatel 7750 routers, Aggregator switches like T5C, Calix, Alcatel 7250 and Cisco
- Responsible for maintaining MPLS/VPN Circuits, VPLS, FR, ATM and Internet Leased Lines.
Service Desk Specialist
Orange Business Services
10.2012 - 09.2014
- Worked as a dedicated Specialist for our clients like Capgemini, Manitowoc, Technicolor, AXA-Tech, HSBC Bank, Samsung, International SOS and TMF
- Manage the End-to-End testing with the Customers and Order Management entities
- Perform Network equipments’ (Routers, Switches etc.) configurations (PE, CE, MLAN etc), activation and acceptance testing
- The operational changes includes implementing protocols (MPLS, BGP, OSPF, EIGRP & RIP etc.), upgrading IOS, implementing COS, IPSEC, DSL
- Proactive Monitoring & troubleshooting of Lease Lines and ISDN Implementing connectivity between remote locations using PPP, Multilink, Frame-Relay and ISDN Handling MPLS network and troubleshooting the issues.
Senior Associate
Wipro Ltd.
01.2011 - 09.2012
- Provide Pan India support to the corporate customers using Airtel’s Internet Leased Line and MPLS service
- To resolve the reported issue within SLA
- Basic troubleshooting and analyzing issues by using telnet, show, ping & traceroute commands on Cisco, Juniper, Cisco MPLS and Juniper MPLS routers and switches
- Required coordination with several NOCs (SDH, CEN, DATA NOC (handling core switches and routers))
- Required coordination with customer and Alcatel Lucent, Airtel, TATA, GTL SIFY, NSN, Ericsson support engineers all across India
- Troubleshooting entire network related problems at the last mile (copper, fiber or RF), SDH media, MUX and Core Routers and Switches
- Configuring and troubleshooting Schmid Watson and MROTEK Pixi Routers and modems.
Education
Bansal college of Engineering/ R.G.P.V
01.2010
School For Excellence, Shivaji Nagar, Bhopal (M.P.) / M.P. Board
01.2006
Model Higher Secondary School, T.T Nagar, Bhopal (M.P)/M.P Board
01.2004
Skills
- End to end ownership and accountability of managing IT operations and service delivery across all ITIL processes, including Change, Problem, Configuration, and Capacity Management
- Supervising team of 7 comprising two Technical Analysts, a Problem Manager, a Change Manager, a Reporting Analyst and two GETs (Automation Engineer and Software Engineer)
- Design and Implementing CVD Solutions using Visio
- SME for Meraki based SD-WAN Design Solution
- Viptela and Fortigate SDWAN solution
- CCNP Routing and Switching
- ITILv4 Foundation
- ITIL@2011 Foundation
- Fortigate firewall beginner
- Cyber Security beginner
Academic Credentials
Bachelor of Engineering (Electronics and Communication Engineering) (2006-2010) in FIRST Division from Bansal College of Engineering, Bhopal.[M.P.] (affiliated to R.G.P.V.)
International Certification
- CCNP Route Certified
- CCNP Switch (300-115) Certified.
- CCNA- Routing & Switching Certified.
- ITIL 2011 Foundation Certified.
- ETCP Associate Certified (Ericsson Training Certificate Programme).
Personal Information
- Father's Name: Late. Shri Mohan Prasad
- Mother's Name: Mrs. Usha Shrivastava
- Date of Birth: 02/27/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Extra Curricular Activities Achievements
- Won Inter-department Cricket Championship in Ericsson.
- Participated in Badminton tournament in Orange Business Services.
- Participated in Cricket competition in college.
- Delegate in National Level Student Symposium in college.
- Participated in various Sports’ events in school.
Cisco Id
CSCO12197786
Languages
Hindi & English
Hobbies and Interests
Net Surfing, Playing Cricket and Video games, Listening songs.
Disclaimer
I hereby declare that the information given above is true to best of my knowledge & belief. I understand that in the event of any information being found false or incorrect or ineligibility being detected, candidature for appointment is liable to be cancelled.
Timeline
Senior Manager (Principal Technical Manager)
Vodafone Global Services Pvt. Ltd. (_VOIS)
08.2022 - Current
Integrated Solution Consultant
Orange Business Services India Technology Private Limited
10.2018 - 01.2021
Principal Infrastructure Engineer
MPHASIS Limited
08.2017 - 10.2018
Engineer
Ericsson India Global Services Private Limited
09.2014 - 08.2017
Engineer
Ericsson India Global Services Private Limited
09.2014 - 08.2017
Service Desk Specialist
Orange Business Services
10.2012 - 09.2014
Senior Associate
Wipro Ltd.
01.2011 - 09.2012
Network Engineer
Wells Fargo International Solutions Private Limited
Bansal college of Engineering/ R.G.P.V
School For Excellence, Shivaji Nagar, Bhopal (M.P.) / M.P. Board
Model Higher Secondary School, T.T Nagar, Bhopal (M.P)/M.P Board