Anais Kinson
El Paso,TX
Summary
Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Bartender
Headquarters Taphouse
04.2022 - Current
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Served high customer volumes during special events, nights, and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
Front Desk Associate
Golds Gym ~
01.2021 - 06.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Processed payments accurately while adhering to company policies and procedures.
- Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
- Trained new reception staff on company policies, procedures, and software systems for consistent services across the team.
- Enhanced gym member experience by providing exceptional customer service at the front desk.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
Front Desk Associate
SISD Aquatic Center
09.2021 - 04.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Provided exceptional customer service by addressing inquiries and resolving issues in a timely manner.
- Responded to inquiries from callers seeking information.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained visitor log for entering and leaving facility for security purposes.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Associate of Science - Dental Hygiene
El Paso Community College
El Paso, TX05.2025
High School Diploma -
Pebble Hills High School
El Paso, TX06.2021
Skills
- Custom Drink Preparation
- Glassware Polishing
- Health Code Compliance
- Responsible Alcohol Service
- Liquor, Beer and Wine Knowledge
- Reconciling Cash Drawers
- Attending Multiple Customers
- Guest Satisfaction
- New Hire Training
- Marketing and Sales
- Handling Difficult Customers
- Energetic and Outgoing
- Safe Food Handling Procedures
- Credit and Cash Transactions
- Identification Verification
- Maintaining a Clean Bar
- Welcoming Guests
- Company Guidelines
- Maintaining Guest Records
- Bank Deposits
- Spreadsheet Tracking
- Multi-Line Telephone Operation
- Facility Tours
- Computer Proficiency
- Microsoft Office
Languages
Spanish
Native or Bilingual
Timeline
Bartender
Headquarters Taphouse
04.2022 - Current
Front Desk Associate
SISD Aquatic Center
09.2021 - 04.2022
Front Desk Associate
Golds Gym ~
01.2021 - 06.2023
Associate of Science - Dental Hygiene
El Paso Community College
High School Diploma -
Pebble Hills High School