Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Weight training
Quote
Timeline
SalesManager
Adrian Lee Wye Kam

Adrian Lee Wye Kam

Area Manager
Kuala Lumpur

Summary

Smoothly direct employees carrying out sales operations to achieve demanding production goals, schedules and budget targets. Driven leader with excellent analytical, decision-making and project management abilities. Maintain employee focus and achieve quality targets with hands-on supervision. Adaptable Area Manager practiced at adjusting to changing specifications by evaluating orders and updating procedures to meet new targets. Results-driven and forward-thinking in checking forecasts and orders for new directives. Excellent administrative, supply management and resource utilization abilities. Performance-oriented Sales Leader offering exceptional record of achievement over 5-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Dedicated Area Manager competent in leading and mentoring team members. Accomplished Area Manager well-versed in driving key performance indicators and sales to achieve budgeted goals.

Overview

3
3
Languages
3
3
Certificates
8
8
years of professional experience

Work History

Area Manager

Maxis Berhad
2018-02 - Current
  • Managed inventory and reduced shrinkage by 75% through detailed monitoring of daily operations and stock.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Increased overall sales by 20% through capitalizing on new potential opportunities and developing and maintaining partnerships with 10 new companies and shareholders.
  • Increased sales from $[150k] to $[400k] by rolling out new [Sales] programs across regional stores.
  • Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
  • Planned operations to meet established schedules, factoring in order demands and business forecasts.
  • Transformed underperforming teams into productive, profitable teams.

Customer Service Supervisor

Maxis Berhad
2015-02 - 2018-02
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Researched and corrected regular, advanced and long-standing customer concerns to promote company loyalty.
  • Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
  • Exceeded team goals and collaborated with staff members to implement customer service initiatives.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.

Personal Trainer

Gympark Fitness
2013-02 - 2014-12
  • Designed specific workout systems for individual clients based on performance ability.
  • Bolstered customer satisfaction ratings by managing efficiently managing issues and providing dedicated service.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Taught clients how to properly operate exercise equipment.

Education

High School Diploma

SMK Methodist ACS
2010-12 - 2010-12

Skills

Business development and planning

Area management

Vendor management

Sales expertise

Staff Training

Product and service sales

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 20 staff members.
  • Collaborated with team of 3 in the development of USM.
  • Resolved product issue through consumer testing.
  • 1.Top sales in Maxis 2015
  • Best achiever in Digitalisation in Maxis
    2016
  • Top sales team in Maxis 2016
  • Most train newbie on 2017
  • Top sales in Central Region 2019 & 2020

Certification

Maxis Great Award

2019-09

Top Sales Team

2016-12

Top Sales Agent

2015-12

Languages

English

Bahasa Melayu

Mandarin

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Weight training

When done correctly, weight training can help you lose fat, increase your strength and muscle tone, and improve your bone density.

Quote

Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs

Timeline

Maxis Great Award

2019-09

Area Manager

Maxis Berhad
2018-02 - Current

Top Sales Team

2016-12

Top Sales Agent

2015-12

Customer Service Supervisor

Maxis Berhad
2015-02 - 2018-02

Personal Trainer

Gympark Fitness
2013-02 - 2014-12

High School Diploma

SMK Methodist ACS
2010-12 - 2010-12
Adrian Lee Wye KamArea Manager