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RANDY VALENTINO
Palatine,IL
Summary
Dynamic IT leader with a proven track record at Echo Global Logistics, excelling in cloud architecture and infrastructure design. Spearheaded digital transformation initiatives, achieving 100% systems availability and enhancing IT service management. Adept at budget management and driving operational excellence, fostering high-performance teams to deliver impactful results.
Overview
42
42
years of professional experience
1
1
Certification
Work History
IT Director, Technology Operations
Echo Global Logistics
Chicago, IL
01.2019 - Current
- Tech leader overseeing: Systems Engineering, Network, Telephony, Contact Center Services, Database Administration, Physical Security, Cloud and Data Center Operations.
- Designed and implemented ACI, Pure Storage Active DR and SRM that supports automated production failover between data centers. This includes a fully redundant and diverse P2P circuits from multiple carriers. This resulted in an RTO
- Designed and built from the ground up 2 fault tolerant data centers. This included migrating over 1,500 servers and 1PB of storage to the new facilities without any business interruption or data loss.
- Migrated 1,500 servers from Hyper-V to VMware, resulting in systems availability increase from 85% to 100%.
- Designed and Implemented SDWAN, eliminating costly MPLS circuits with diverse DIA circuits, while improving network availability to 100%.
- Implemented metrics and reporting to drive visibility and quality improvement.
- Migrated from Cisco UCM to RingCentral UcaaS and CaaS Platform and Agnetic AI.
- Envisioned and installed Physical and Video Surveillance System across all Echo offices.
- Aligned Infrastructure, Security Operations, DevOps and Platform Engineering to drive digital transformation to AWS.
- Designed and Implemented Fault Tolerant HA Carrier Diverse Network with failover automation.
- Implemented IAC via Terraform to Orchestrate provisioning of environments in Hybrid/Public Cloud.
- Devised and implemented a FinOps Center of Excellence for private and public cloud cost management.
IT Director, Global Services
Adtalem Global Education
Downers Grove, IL
01.2018 - 01.2019
- Implemented metrics and reporting to drive visibility and quality improvement.
- Drove the creation of an ITIL Service Catalog as basis for an operational framework.
- Created the network plan & design to migrate from MPLS to SD/WAN covering Linux.
Vice President, Infrastructure, Data Center Service & Security
Catamaran
Schaumburg, IL
01.2012 - 01.2014
- Company Overview: A $32B pharmacy benefit management company that brings together the industry’s best technology with the industry’s most renowned client service model, offering true innovation, real flexibility and powerful results.
- Managed IT Infrastructure and data center operations; including IT governance and service management, enterprise architecture, call center infrastructure, database systems, telecommunications, SaaS, networking, business continuity, strategic planning, unified messaging and organizational development.
- Lead and directed seven direct reports with a total staff of 250. Budget responsibilities: OPEX = $90M. CAPEX = $60M.
- Functioned as a key contributor to the cross-functional team that successfully negotiated Catamaran’s largest contract ever with Cigna, brought in over $10B of revenue over a 10-year period. Personal achievements included: infrastructure design, architecture alignment and IT service management.
- Developed and put into use a robust fault tolerant infrastructure that supports production and disaster recovery data centers. This allowed for a reduction from 5 to 2 data centers as well as lowered OPEX by $3M annually. Both new data centers were built and production ready within a 20-week period, within scope and budget.
- Directed the successful migration of 800 production, development, test, quality assurance and disaster recovery application, database and infrastructure environments to new data centers. This involved the management of over 200 people migrating 760 virtual machines and 167TB of data, retiring 85 systems. This project also moved the mission critical claims processing environment without any downtime or customer impact.
- Increased SaaS services by upgrading 4 I-series platforms, supporting 40M members and a transaction-processing rating of 11M claims/day. Improved system reliability from 98.5% to 99.99% and high availability switching to less than 15 minutes.
- Implemented “Service Now” to build out IT service management practice including service catalog, configuration management database and automated workflow resulting in a 30% improvement in IT service request processing.
- On boarded an infrastructure transformation initiative from independent consultants to an employee-based organization, aligning storage, engineering and networking into a unified team, reducing OPEX $4M.
- Eliminated over 1,800 WebEx accounts converting them to InterCall’s IUM Web Meeting tool. Moved $324K over 3 years from OPEX to CAPEX and heavy discounts saved $225K annually overall.
- Integrated and consolidated Catamaran call center technologies into a single environment that spanned 64 call centers, covering 2,500+ agents. Upgrade existing telephony environments to current versions, developed a new interactive voice response to ID members and reduced agent interactions by 30%, developed CTI / response cue to call duration, and developed a single set of tools for call center management.
- Upgraded the eCommerce environment utilizing Web sphere 8.5 and Tibco EMS under Linux. Completely automated installation and configuration, which reduced deployment time from hours to a few minutes, while improving availability to 99.9%.
- Established the company’s enterprise architecture group with a focus on creating roadmaps and reference architecture for disaster recovery, encompassing iSeries, web, application and database tiers.
- Reduced engineer work times for server builds from 4 hours to 30 minutes. Also, achieved an 80% reduction in internal IT work effort by implementing automation workflows based on VMware orchestration and Puppet software. Created a common platform for server builds that deploys quality and standardized images across the enterprise and drove down software license cost by 24%.
- Negotiated hard savings of $2M/annually and $800K/annually of cost avoidance, while reducing the number of network providers from 54 to 2. Implemented a fault tolerant/diverse path dual circuit WAN design to 30 locations, improved network uptime from 92% to 100%. Also, leveraged MPLS technology by removing GRE tunnels and implemented a BGP route based network, which reduced latency and improved network performance.
Vice President/Chief Technology Officer
Bekins Logistics
Hillside, IL
01.1996 - 01.2012
- Company Overview: A $950M division of Geologistics Corp., a $3B global logistics company that manages third party logistics, distribution, supply chain and warehousing.
- Provided overall IT leadership and direction across development and maintenance of business applications, database systems, telecommunications, data center operations, business continuity, strategic planning, marketing, supply chain management, distribution systems, and organizational development.
- Operational scope spanned 450 service providers, 4 cross-docks and 125 distribution facilities. Supervised, motivated and mentored 6 direct management and 65 high-performance staff, with an OPEX budget of $22M.
- Increased company revenue to $95M by establishing and implementing an enterprise-wide warehouse management system. The application manages and controls the movement of goods throughout Asia, US and European distribution networks, including real-time event-based RF scanning. Customers can track products & manage inventory through custom portals.
- Reduced transportation costs by 30% annually created and implemented business intelligence operational dashboards to improve load and performance efficiency for transportation fleet.
- Implemented PeopleSoft ERP financial systems across 16 business units and 3 operating companies. Replaced several disparate legacy systems, and provided a single point of control for financial reporting.
- Led implementation of a web-based system featuring alert-based messaging, workflow management, and shipment tracking which earned Bekins the Ad Trends Magazine “Innovator of the Year” award in e-Commerce solutions.
- Reduced SG&A by 64%; responsible for a successful migration of mainframe systems to a SOA architecture, scope of project spanned 24 months and structure consisted of multiple onshore and offshore development teams.
- Created an e-commerce electronic trading system that provides for merge-in-transit, dynamic transportation routing and rating, third party carrier management, and multi-carrier load tendering, for B2B, B2C clients reduced handling costs by 30%.
- Prepared and implemented a customer pre-call and final mile dispatching system. The system improved on time service delivery by 40%.
- Conceived SEO/SEM, social media and multi-channel marketing campaigns resulted in 44% improvement in annual booked business.
- Implemented Customer Interaction Center (CIC), communications software suite including unified messaging, IVR, ACD and VOIP that covered three call centers and 300 agents, improved client satisfaction ratings by 45%.
- Reduced OPEX expenses by 29%; created a private cloud infrastructure that virtualized the computing complex covering AIX, Linux, and Windows servers. Migrated to public cloud applications and services covering affinity websites and channel management, SMTP, DNS, SPAM filtering, and virus monitoring.
- Developed and instituted project management processes and procedures; streamlined communications, increased efficiency, and ensured project deadline compliance, reduced rework by 40% and ROI to match investments.
- Designed/implemented two mobile based real-time reporting systems: (1) paperless POD capture and inventory control; (2) provide status on shipment events via any carrier, which improved cash flow by 2 days.
Group IT Director
Amersham Holdings
Arlington Heights, IL
01.1993 - 01.1996
- Company Overview: A $650M subsidiary of Amersham International, a $4B British Health Sciences Company, specializing in Life Sciences, Pharmaceuticals and Nuclear Medicine.
- Responsibilities included North American business and operating units consisting of five Healthcare/Pharmaceutical manufacturing and distribution facilities and 25 pharmacies.
Director – Development
Hollister Incor Holdings
Arlington Heights, IL
01.1984 - 01.1993
- Company Overview: An employee owned $750M Private Corporation that develops and manufactures medical products.
- Responsibilities included: development and maintenance of financial, distribution, order entry, and manufacturing systems; and database administration.
Education
Business Strategic Financial Planning and Managing IT Resources Program designed through IBM
HARVARD BUSINESS SCHOOL
Finance and Economics (Modified MBA Program designed specifically for Amersham Holdings Key Senior Management Team)
KELLOGG SCHOOL OF MANAGEMENT
Leadership & Organizational Effectiveness
PACIFIC INSTITUTE
Situation Leadership
THE KEN BLANCHARD COMPANIES
Keynote Speaking
EXECUTIVE SPEAKING, INC.
Skills
- Cloud architecture
- Infrastructure design
- Disaster recovery
- Network management
- Database administration
- IT service management
- Budget management
- Digital transformation
- Virtualization technologies
- IT performance metrics
- IT project portfolio management
- IT procurement
- Business analysis
- DevOps principles
- Enterprise architecture
Accomplishments
- Recognized Executive of the year at Bekins.
- Business Engagement Manager for 6 of the countries largest health care providers.
Certification
- Financial Planning
- ERP and World Class Manufacturing
- Six Sigma Lean
Timeline
IT Director, Technology Operations
Echo Global Logistics
01.2019 - Current
IT Director, Global Services
Adtalem Global Education
01.2018 - 01.2019
Vice President, Infrastructure, Data Center Service & Security
Catamaran
01.2012 - 01.2014
Vice President/Chief Technology Officer
Bekins Logistics
01.1996 - 01.2012
Group IT Director
Amersham Holdings
01.1993 - 01.1996
Director – Development
Hollister Incor Holdings
01.1984 - 01.1993
Business Strategic Financial Planning and Managing IT Resources Program designed through IBM
HARVARD BUSINESS SCHOOL
Finance and Economics (Modified MBA Program designed specifically for Amersham Holdings Key Senior Management Team)
KELLOGG SCHOOL OF MANAGEMENT
Leadership & Organizational Effectiveness
PACIFIC INSTITUTE
Situation Leadership
THE KEN BLANCHARD COMPANIES
Keynote Speaking
EXECUTIVE SPEAKING, INC.