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JoAnn Gray
Monroe,LA
Summary
Dedicated transportation driver with 5 years of experience in logistics and customer service as well as Quality Assurance. Proven track record of timely deliveries and efficient route management, ensuring safe handling of goods. Experienced in supervising teams and implementing training programs, enhancing operational efficiency and employee satisfaction. Holds a CDL and passenger endorsement, committed to maintaining high safety standards and compliance in transportation operations.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Transportation Manager
AP&G Transportation
11.2020 - Current
- Safely transported patients to and from medical appointments, ensuring their comfort and well-being throughout the journey
- Maintained a clean and organized vehicle, conducting regular inspections to ensure it was in proper working condition
- Adhered to all traffic laws and regulations while operating the vehicle, prioritizing the safety of passengers at all times
- Assisted patients with boarding and exiting the vehicle, providing any necessary support or accommodations as needed
- Communicated effectively with dispatchers to receive trip assignments and provide updates on arrival times
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Maintained compliance with all regulations, avoiding fines and penalties for the organization.
Transportation Driver
Lady K Transportation
05.2018 - 11.2020
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile or perishable items
- Enhanced product quality by implementing comprehensive QA processes and procedures.
- Adhered to all traffic laws and regulations while operating company vehicles
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Maintained cleanliness and organization of company vehicles at all times
Group Home Supervisor
The Carter House
07.2017 - 05.2018
- Managed daily operations of a residential group home, overseeing the care and well-being of 16 residents
- Developed and implemented individualized care plans for each resident, ensuring their physical, emotional, and social needs were met
- Supervised a team of 35 staff members, providing guidance, training, and support to ensure high-quality care
- Maintained accurate records of residents' progress, medications, and medical appointments in compliance with regulatory standards
- Collaborated with healthcare professionals to coordinate medical services and treatments for residents
- Managed budgetary responsibilities including purchasing supplies, tracking expenses, and optimizing resources effectively
- Conducted regular inspections of the facility to maintain cleanliness, safety standards, and adherence to regulations
- Implemented safety protocols and emergency procedures to ensure the well-being of residents during critical situations
Parent Support Specialist
Behavioral Services of Louisiana, LLC
04.2014 - 12.2017
- Provided exceptional customer service and support to patients, ensuring a positive experience throughout their healthcare journey
- Collaborated with healthcare providers to coordinate appointments and referrals for patients, optimizing their access to necessary medical services
- Managed a high volume of incoming calls from patients, addressing their needs efficiently while maintaining accuracy in documentation
- Followed HIPAA guidelines strictly to ensure patient confidentiality was maintained at all times during interactions and data handling processes
- Led weekly team meetings focused on sharing best practices for providing excellent customer service leading to an overall improvement in customer satisfaction ratings
- Mentored new hires during their initial training period ensuring they were equipped with necessary skills for delivering exceptional patient support
- Developed strong relationships with healthcare providers to facilitate seamless communication and coordination of care for patients
Branch Manager
Southern Fast Loans
01.2010 - 03.2014
- Produced weekly and monthly reports outlining financial data to assist management with making strategic plans and operational decisions.
- Identified and capitalized on community business operational decisions. opportunities with effective networking. Boosted branch sales by developing and deepening customer loyalty through incentive programs.
- Uncovered and resolved strategic and tactical issues impacting sales management and business operations.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
Juvenile Detention Officer
Green Oaks Detention Center
10.1996 - 01.2010
- Taught Juvenile offenders basic life skills such as taking responsibility for their actions and respecting adults. Completed intake paperwork, fingerprints and searches. Made rounds at specified intervals and conducted head counts and roll calls.
- Observed and recorded mental and physical health of each juvenile offender. Transported juvenile inmates to and from court hearings, medical facilities, classes or recreational activities.
- Conducted room searches for contraband items to maintain a safe environment within the facility.
- Established rapport with juvenile detainees through respectful communication that fostered trust-building relationships necessary for effective rehabilitation.
- Improved facility safety by conducting thorough and consistent security checks on all living quarters and common areas.
Education
Psychology
Grambling State University
Grambling, LA05.1988
Skills
- Safety Management (5 years)
- General Laborer
- Material handling
- Behavioral Therapy
- Customer Oriented
- Intake Experience
- Construction techniques
- Crisis Intervention
- Shuttle driving
- Medication Administration
- Behavioral Health
- Transportation regulations
- Adaptable
Certification
- OSHA 10
- February 2024 to Present
- OSHA-authorized training program focused on construction site safety, including a 10-hour course for entry-level workers and those with safety responsibilities. Covering common hazards, preventative measures, and worker responsibilities.
- CDL
- Passenger Endorsement, School Bus
- August 2024 to October 2030
Timeline
Transportation Manager
AP&G Transportation
11.2020 - Current
Transportation Driver
Lady K Transportation
05.2018 - 11.2020
Group Home Supervisor
The Carter House
07.2017 - 05.2018
Parent Support Specialist
Behavioral Services of Louisiana, LLC
04.2014 - 12.2017
Branch Manager
Southern Fast Loans
01.2010 - 03.2014
Juvenile Detention Officer
Green Oaks Detention Center
10.1996 - 01.2010
Psychology
Grambling State University