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Implementer and Leader for Corporate Vision, Change, Growth, and Performance Improvement
Proven leader with over 20 years of Service Delivery, IT Operations, Project Management and Integration experience. Excited about working on a senior executive team making joint decisions on investments, customer-facing solutions and accomplishing organization objectives. Highly skilled in determining the best strategies for important issues and decisions that affect the organization at all levels.
Solutions-Focused | Transparent | Transformative Leader | Results-Driven

Equipped with strong problem-solving abilities, willingness to learn, empathy and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Hospitality professional with experience in guest relations and customer service excellence. Skilled in managing high-stress environments and addressing guest concerns with calm, solutions-focused approach. Strong focus on collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, problem-solving, and positive, approachable demeanor that enhances team performance and guest satisfaction.

Dedicated Housekeeper with a proven track record at the University of Maryland Baltimore Washington Medical Center, excelling in maintaining sanitary, welcoming environments. Leveraged expertise in chemical safety and bathroom cleaning, alongside exceptional teamwork, to enhance guest satisfaction. Achieved significant efficiency improvements through effective collaboration and meticulous attention to detail.

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Fatima Ochoa Serrano

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