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Experienced IT professional with significant experience supporting Large Federal Government and corporate clients offering over 20+ years of success leading all phases of diverse technology projects . Seasoned Program Management professional with a proven track record of delivering high impact initiatives within schedule and budget. Expert at building and maintaining relationship with key stakeholders and leadership. Hands on leader managing all phases of SDLC (Software Development Life Cycle) including requirement gathering, analyzing, planning, design, development, SQL, defect management, closure, maintenance and customer support. Oversees overall delivery, including project execution, resource and relationship management, quality assurance, and financial matters.

Implementer and Leader for Corporate Vision, Change, Growth, and Performance Improvement
Proven leader with over 20 years of Service Delivery, IT Operations, Project Management and Integration experience. Excited about working on a senior executive team making joint decisions on investments, customer-facing solutions and accomplishing organization objectives. Highly skilled in determining the best strategies for important issues and decisions that affect the organization at all levels.
Solutions-Focused | Transparent | Transformative Leader | Results-Driven

Equipped with strong problem-solving abilities, willingness to learn, empathy and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Dynamic HR professional with expertise in HR policies and procedures, honed at Right at Home. Proven ability to enhance client care through effective communication and collaboration. Skilled in HRIS systems and onboarding, driving process improvements. Recognized for fostering supportive environments and achieving a 20% increase in client satisfaction. Adaptable and committed to excellence.

Dynamic HR and customer service professional with proven expertise in HR operations and customer support, honed at Amazon and Publix. Excelled in optimizing HR processes and enhancing customer service delivery through critical thinking and Microsoft proficiency. Achieved streamlined recruitment and training, contributing to organizational growth. Skilled in conflict resolution and policy enforcement, demonstrating a balance of hard and soft skills.

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Rarshita Young

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Traci Anderson

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Jaslyne Edouaiis

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