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Experienced IT professional with significant experience supporting Large Federal Government and corporate clients offering over 20+ years of success leading all phases of diverse technology projects . Seasoned Program Management professional with a proven track record of delivering high impact initiatives within schedule and budget. Expert at building and maintaining relationship with key stakeholders and leadership. Hands on leader managing all phases of SDLC (Software Development Life Cycle) including requirement gathering, analyzing, planning, design, development, SQL, defect management, closure, maintenance and customer support. Oversees overall delivery, including project execution, resource and relationship management, quality assurance, and financial matters.

Implementer and Leader for Corporate Vision, Change, Growth, and Performance Improvement
Proven leader with over 20 years of Service Delivery, IT Operations, Project Management and Integration experience. Excited about working on a senior executive team making joint decisions on investments, customer-facing solutions and accomplishing organization objectives. Highly skilled in determining the best strategies for important issues and decisions that affect the organization at all levels.
Solutions-Focused | Transparent | Transformative Leader | Results-Driven

Equipped with strong problem-solving abilities, willingness to learn, empathy and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced customer service leader with over five years of experience in telephone, email, and virtual customer service. Excited to bring customer enthusiasm to Delta’s Flight attendant team. Flexible to work varied schedules, including nights, weekends, and holidays.

Dynamic and forward-thinking Contract Specialist with extensive experience in contract management, negotiation, and strategic planning. Proven track record of enhancing business performance through exceptional multitasking and leadership skills. Excels in both individual and team settings, quickly adapting to new processes to drive company objectives. Passionate about growth and efficiency, delivering resourceful, results-driven solutions to meet organizational needs.

Highly accomplished professional with over 10 years diverse experience in administrative, accounting, customer
care environments and Contracting Support. Strong emphasis in Federal Government contract closeouts, accounts
and billing. Familiar with major contract management software, conflict resolution and the ability to deal with
customers, vendors and upper management with a positive “can do” attitude. Manage multiple priorities and meeting
tight deadlines without compromising quality.

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