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Experienced IT professional with significant experience supporting Large Federal Government and corporate clients offering over 20+ years of success leading all phases of diverse technology projects . Seasoned Program Management professional with a proven track record of delivering high impact initiatives within schedule and budget. Expert at building and maintaining relationship with key stakeholders and leadership. Hands on leader managing all phases of SDLC (Software Development Life Cycle) including requirement gathering, analyzing, planning, design, development, SQL, defect management, closure, maintenance and customer support. Oversees overall delivery, including project execution, resource and relationship management, quality assurance, and financial matters.

Implementer and Leader for Corporate Vision, Change, Growth, and Performance Improvement
Proven leader with over 20 years of Service Delivery, IT Operations, Project Management and Integration experience. Excited about working on a senior executive team making joint decisions on investments, customer-facing solutions and accomplishing organization objectives. Highly skilled in determining the best strategies for important issues and decisions that affect the organization at all levels.
Solutions-Focused | Transparent | Transformative Leader | Results-Driven

Equipped with strong problem-solving abilities, willingness to learn, empathy and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

At Navy Federal Credit Union, I enhanced bankruptcy case resolutions by streamlining processes and fostering professional relationships, demonstrating expertise in documentation processing and effective communication. My proactive approach in compliance assurance and negotiation skills led to improved efficiency and client satisfaction, embodying a results-driven attitude without compromising quality.

I offer 20 years of experience in the Automotive/Finance Industry. Dynamic Bankruptcy Specialist with a proven track record at C&F Finance Company, excelling in compliance and customer service. Expert in Chapter 7 and 13 bankruptcy law, I effectively negotiate agreements and manage complex accounts. Recognized for strong attention to detail and exceptional communication skills, driving successful outcomes in challenging environments.

Adept at legal writing and fostering professional relationships. My expertise in documentation processing and ability to resolve customer complaints with empathy have enhanced client satisfaction and loyalty, showcasing my blend of technical proficiency and exceptional interpersonal skills.
Multitasking with eye on deadlines and commitment to building professional relationships with attorneys, bankruptcy court personnel and trustees. Highly respectful employee with over 13 years of guaranteeing data integrity and confidentiality while handling customer calls with patience. Remaining composed in all types of difficult situations.

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