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Experienced IT professional with significant experience supporting Large Federal Government and corporate clients offering over 20+ years of success leading all phases of diverse technology projects . Seasoned Program Management professional with a proven track record of delivering high impact initiatives within schedule and budget. Expert at building and maintaining relationship with key stakeholders and leadership. Hands on leader managing all phases of SDLC (Software Development Life Cycle) including requirement gathering, analyzing, planning, design, development, SQL, defect management, closure, maintenance and customer support. Oversees overall delivery, including project execution, resource and relationship management, quality assurance, and financial matters.

Equipped with strong problem-solving abilities, willingness to learn, empathy and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Implementer and Leader for Corporate Vision, Change, Growth, and Performance Improvement
Proven leader with over 20 years of Service Delivery, IT Operations, Project Management and Integration experience. Excited about working on a senior executive team making joint decisions on investments, customer-facing solutions and accomplishing organization objectives. Highly skilled in determining the best strategies for important issues and decisions that affect the organization at all levels.
Solutions-Focused | Transparent | Transformative Leader | Results-Driven

 Accomplished Bakery Owner and Kitchen Operations Manager with a proven track record at Cheers@301, enhancing operational efficiency and customer satisfaction. Expert in inventory management and food safety, coupled with exceptional relationship-building skills, significantly improved service quality and reduced waste, driving substantial revenue growth.  Forward-thinking professional offering more than 4 years of experience working in fast-paced kitchens. Skilled at staying focused and productive in high-stress situations and maintaining calmness in busy times. 

As the entrepreneurial force behind Loubna’s Cookies, I leveraged my expertise in business management and relationship building to significantly enhance client satisfaction and repeat business. My strategic approach to marketing and budget development catalyzed our growth, establishing a solid reputation for excellence and efficiency in the competitive home-based bakery sector.

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Challon Torres Durphy

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Loubna Lacham

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