Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Work Availability
Timeline

Zorica Wagner

Shelby Township,MI
The way to get started is to quit talking and begin doing.
Walt Disney

Summary

Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening and organizational talents. Physically fit and adaptable with the capability to work in various work environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Quality Technician

BorgWarner
Hazel Park, MI
07.2022 - Current
  • Documented daily results in Quality hold tracker.
  • Worked on disposition of quarantine material and products.
  • Helped uncover and identified production problems which reduced overall defect rates up to 20% on daily bases.
  • Adhered to safety and clean area procedures to comply with agency and regulatory mandates.
  • Inspected modules and compared against standards to meet regulatory requirements by using Faro arm.
  • Performed cell-based potency and impurity assays for in-process, release and stability samples.
  • Inspected manufactured parts by reviewing visually and assessing dimensions
  • Conducted investigations into questionable test results
  • Performed routine maintenance and calibration on testing equipment

Quality Technician

D&N BENDING
Romeo, MI
10.2020 - 07.2022
  • Determined root cause of deviations and non-conforming results and implemented appropriate corrective and preventive actions throughout product development process
  • Evaluated samples against standards by completing measurements, visual inspections and other established tests
  • Inspected manufactured parts by reviewing visually and assessing dimensions
  • Helped uncover and fix production problems in order to reduce overall defect rates
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements
  • Performed thorough inspections of incoming materials and outgoing products using Plex.
  • Reported problems and concerns to management
  • Conducted investigations into questionable test results
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms
  • Performed routine maintenance and calibration on testing equipment
  • Interpreted test results by comparing to established specifications and control limits, making recommendations on appropriateness of data for release
  • Provided training to over 4 onboarding team members in 2 years

Production Assembly Supervisor

Erae AMS
Pontiac, MI
04.2019 - 09.2020
  • Assigning over 30 personnel to specific stations.
  • Monitor processes to ensure that employees perform them correctly, and monitor entire assembly process to prevent delays and provide instruction
  • Predicting and preventing possible downtime during production
  • Train new hires on policies and procedures and trained employees for each station
  • Make sure that quality of products meets customers expectations
  • Managed employees schedule and their time entries, submit weekly time sheets to HR personnel
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Identified issues, analyzed information and provided solutions to problems.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Used Microsoft Word and other software tools to create documents and other communications.

Shift Supervisor

Ground Effects
Sterling Heights, MI
11.2018 - 03.2019
  • Organizing shift production in factory that main product was spraying bed liners in RAM trucks
  • Organized workflow of 75 employees, with help of 5 team leads, and ensure understanding of their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records in ADP and Attendance Reports
  • Pass on information from upper management to employees and vice versa
  • Prepared and submit performance reports
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if need arises
  • Performed daily production records and downtime in Smart Sheet software and use Lotus notes for recording injuries and damages.

Quality Inspector

Grupo Antolin
Shelby Township, MI
01.2018 - 11.2018
  • Collected samples during production and tested randomly to determine in-process product quality
  • Utilized gauges, tools and equipment to complete in-depth assessments
  • Identified and helped resolve production problems, increasing output while reducing errors
  • Inspected plastic products with accuracy, reporting problems or defects quickly to operation technicians
  • Collaborated with production teams to increase productivity of production teams up to 25%
  • Discarded and rejected products, materials and equipment not conforming with specifications
  • Identified and helped resolve non-conforming product issues
  • Identified defects during cyclical checks
  • Performed frequent visual inspections to root out tolerance and compliance issues

Production Supervisor

The Crown Group
Shelby Township, MI
08.2016 - 08.2017
  • Performed production floor oversight for 20 employees
  • Advised on quality standards as per customer requirements and company procedure
  • Increased efficient product flow from line to shipping
  • Performed all floor duties as necessary including: dock audit, creating burn/production schedules, assigning duties to floor personnel daily as production schedule dictates, employee reviews and, anything necessary to ensure production requirements are met.

Team Leader

The Crown Group
Shelby, MI
04.2014 - 08.2016
  • Ensured that quantitative and qualitative result are achieved
  • Worked within team, as member, inspection, racking parts, dock auditing, hi-lo driving
  • Performing duties of production supervisor and finishing shift
  • Writing all closing paperwork and performing final check of all production areas for cleanliness, safety and staging for next shift
  • Mentored and guided over 20 employees to foster proper completion of assigned duties
  • Established open and professional relationships with team members to achieve quick resolutions for various issues
  • Participated in cross-functional team-building activities
  • Assisted with new hire processing and existing training programs
  • Initiated timely response to emails, voicemails and written correspondence
  • Mentored and guided employees to foster proper completion of assigned duties

Education

Bachelor of Science - Traffic Engineering in Traffic Engineering

Traffic University of Belgrade, Belgrade, Serbia
10.2001
  • Completed professional development in Traffic Engeenering

Skills

  • GD&T - 1 year
  • Mechanical Knowledge
  • Root cause analysis
  • Corrective actions
  • Technical troubleshooting
  • Problem-Solving
  • Equipment calibration
  • Materials inspections
  • Data interpretation
  • Plex
  • MES
  • Hexagon Arm

Accomplishments

  • Supervised team of 30 staff members.
  • Achieved better product quality through effectively training operators on current quality alerts and issues.
  • Achieved improvements in prototype build by using Polyworks dimensioning software.
  • Organized non-conformance materials which led to discover of supplier issues.

Certification


  • Cisco Certified Entry Networking Technician (CCENT) October 2007 to October 2010
  • Dimensional Scanning, Hexagon - 2001


Languages

Serbian
Native or Bilingual
English
Professional Working

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Quality Technician - BorgWarner
07.2022 - Current
Quality Technician - D&N BENDING
10.2020 - 07.2022
Production Assembly Supervisor - Erae AMS
04.2019 - 09.2020
Shift Supervisor - Ground Effects
11.2018 - 03.2019
Quality Inspector - Grupo Antolin
01.2018 - 11.2018
Production Supervisor - The Crown Group
08.2016 - 08.2017
Team Leader - The Crown Group
04.2014 - 08.2016
Traffic University of Belgrade - Bachelor of Science, Traffic Engineering in Traffic Engineering

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