Yiğit Çiçek

Work History

Katar Global

11.2019 - Current

Facilitated smooth communication channels between drivers and dispatchers to improve overall operational flow.
Supervised maintenance team and effectively delegated assignments to optimize processes.
Proactively identified and solved complex problems that impacted management and business direction.
Positively interacted with drivers, upper management and shop department, which helped improve overall communication.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Answered constant flow of customer calls with minimal wait times.
Responded to customer requests for products, services, and company information.
Answered customer telephone calls promptly to avoid on-hold wait times.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Oversaw daily operations at the rental car facility, ensuring efficient workflow and timely completion of tasks.
Established performance goals for employees and provided feedback on methods for reaching those milestones.

Arvato Bertelsmann / Tchibo Project

2018.Jan - 2018.Jun

Presented information to prospective customers, initiated new service and flawlessly set up customer accounts.
Effectively managed high call volumes while maintaining a professional demeanor under pressure.
Created and maintained detailed database to develop promotional sales.
Followed up with customers about resolved issues to maintain high standards of customer service.
Managed timely and effective replacement of damaged or missing products.
Reduced average call handling time by implementing efficient problem-solving techniques.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Investigated and resolved customer inquiries and complaints quickly.
Improved monthly sales with successful marketing, sales and customer relations approaches.
Corresponded with online customers to address questions or complaints about products, policies, or shipping methods.

Arvato Bertelsmann / Atlas Global Airlines Project

11.2016 - 01.2018

Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Demonstrated creativity and resourcefulness through the development of innovative solutions.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Skilled at working independently and collaboratively in a team environment.
Developed strong communication and organizational skills through working on group projects.
Worked flexible hours across night, weekend, and holiday shifts.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Researched and resolved customer ticketing issues to promote satisfaction.
Assisted passengers with special needs, ensuring a comfortable and hassle-free travel experience.
Provided exceptional service during high-pressure situations such as overbooked flights or severe weather events.
Used computerized ticketing systems to process ticket orders accurately and securely.
Prepared customer invoices, accepted payments, and processed refund and cancellation requests.

My Yapı Construction & Architecture

08.2011 - 10.2013

Collaborated with structural engineers to evaluate structural integrity of projects.
Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
Reviewed architectural designs and provided valuable feedback for improving functionality or reducing costs without sacrificing quality.
Reduced construction costs through diligent budget management and effective negotiation with suppliers.
Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
Used computer software to design construction plans and perform calculations.
Managed procurement processes for timely delivery of materials while minimizing costs, ensuring smooth project execution.
Communicated daily with vendors to keep project fully operational.

Kaktüskent Catering & Organization Facilities

12.2009 - 05.2012

Used critical thinking to break down problems, evaluate solutions and make decisions.
Developed and maintained courteous and effective working relationships.
Worked well in a team setting, providing support and guidance.
Demonstrated leadership skills in managing projects from concept to completion.
Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Gained strong leadership skills by managing projects from start to finish.
Strengthened communication skills through regular interactions with others.
Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
Motivated staff to perform at peak efficiency and quality.
Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Purchased food and cultivated strong vendor relationships.

MRS Catering & Dining Facilities

05.2008 - 10.2009

Negotiated pricing structures, delivery schedules and other contract parameters.
Conducted risk assessments on potential suppliers to ensure business continuity and protect company interests.
Coordinated with inventory control to determine and manage inventory needs.
Located vendors of materials, equipment and supplies to determine product availability and terms of sales.