Summary
Overview
Work History
Education
Skills
Languages
Timeline
Yi-Ting Jeng

Yi-Ting Jeng

Toowong,QLD

Summary

My name is Yi-Ting Cheng. I was born in 1996, in Taichung, Taiwan. I am a friendly team player. I hold a bachelor’s degree with a major in Business Administration from Soochow University in Taipei and I used to be studying international business at Tung-Hai University. Since I had grown up with my uncle from Australia in my childhood, I love Brisbane and always wanted to live there. Besides my major, I chose German as my second language. I am willing to learn things from failure and always have the courage to continue reaching my goal.

I had been chosen to the English speech contest during high school several times. I always have an open mind to experience different cultures. Therefore, I was employed by the European Education Fair Taiwan to help with the exhibition. Also, I joined AIESEC to be responsible for International Global Intern Project which had to develop companies’ needs and welcome foreign interns to make sure they had a good working environment in Taiwan. Moreover, I am also an efficient dorm worker. I really cherish the people I’ve met during work and enjoy the time we cooperate together. For example, I used to be an ambassador in the dorm and held many activities for residents. These experiences inspired me to seize the opportunity to become an active doer.

After graduating, I worked in the customer service department at Cathay United bank. I learned a lot S.O.Ps and banking. I also went to an internship in a consulting company, I really enjoy the things we’ve done during work. After that, I worked in an accounting firm, which I'd really cherished, until facing the covid pandemic. I entered the second accounting firm which is Crowe Howard, and it was an unforgettable experience. I really miss my colleagues in the company because we used to cooperate in solving problems and having lunch together. The last job I had was a part-time job at Noodoe, which is an EV charging company. I was an assistant in the business consulting department and I learned some skills in collecting markets information and investigation,

Now I am a master's student at the University of Queensland, and ready to embrace more challenges in my future career. I really enjoyed the teamwork experiences. Especially, I cherish the team spirit and friendships I own. In the future, I am looking forward to cultivating more abilities from every aspect and hope to develop my working potential.

Overview

2
2
years of professional experience

Work History

Business Consulting Intern

Noodoe EV
Taipei, TW - Taiwan
01.2022 - 04.2022
  • Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements. e.g. Developed potential customers around the world, such as collaborating with "Shell" in Europe.
  • Identified key products, services and customers and used data to devise innovative sales and marketing plans enabling dramatic growth.
  • Assisted with identifying, interviewing and testing top talent to optimize productivity.
  • Refocused and developed potential global markets and led teams to meet the changing of customers' demands.

Bookkeeping Assistant

Crowe Horwath
Taipei , TW - Taiwan
07.2021 - 12.2021
  • Maintained inventory of office supplies and placed orders.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches. e.g. Help correcting entry errors and keep statements in balance.
  • Matched purchase orders with invoices and recorded necessary information. e,g, Help allocate the receipts.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Input financial data and produc reports using the accounting system.

Bookkeeping Assistant

弘穎accountancy Firm
Taipei, TW - Taiwan
03.2021 - 06.2021
  • Maintained inventory of office supplies and placed orders.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
  • Matched purchase orders with invoices and recorded necessary information.
  • Reviewed general ledger for accuracy and specific coding issues.

Marketing Executive

Miss Green Restaurant
Taipei, TW - Taiwan
12.2020 - 02.2021
  • Planned and executed marketing campaigns to target groups, areas and wider community.
  • Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
  • Launched marketing activities for new product lines and market penetration. e.g. implement discount strategies to enhance income.
  • Identified target audiences and devised campaigns to match target demographics and optimize results.
  • Preserved brand integrity by monitoring consistency and quality of marketing content.
  • Worked with vendors to complete projects according to schedule and specifications.
  • Developed and implemented a targeted digital strategy to improve business performance. e.g. using Instagram to post the latest marketing activities.
  • Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance. e.g. marketing for Miss Green restaurant: combining the yoga lessons with a vegan diet in order to maximize the potentially targeted customers who emphasize healthy diets.
  • Established targets for social media platforms to reflect business objectives.
  • Collaborated with developers, advertisers and production managers to market products and services.

Customer Service

Cathay United Bank
Taipei, TW - Taiwan
01.2020 - 04.2020
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained and provided back up for customer service managers.
  • Cross-trained and backed up other customer service managers.
  • Handled customers in fast-pace setting in coordination with solid team of groups of customer service associates.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Maintained up-to-date knowledge of product and service changes.
  • Answered average of 40 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.

Ambassador

Soochow University
Taipei, TW - Taiwan
08.2017 - 05.2018
  • Greeted customers and clients to create welcoming atmosphere.
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Assisted team with operational policies and procedures to drive services.
  • Holding events for residents living in the accommodation and became a leader.

Education

Master of Commerce - Accounting

University of Queensland, Brisbane, QLD
12.2024

Bachelor of Business Admin. - Business

Soochow University, Taiwan, R.O.C.
01.2020

Skills

  • Requirements Elicitation
  • Operational Efficiency
  • Business Networking
  • Resource Utilization
  • Corporate Communications
  • Business Consulting
  • Social Media Platforms
  • Information Updates
  • Financial Statement Generation
  • Market Growth
  • Strategic Vision

Languages

Chinese (Mandarin)
Native or Bilingual
English
Full Professional
German
Elementary

Timeline

Business Consulting Intern - Noodoe EV
01.2022 - 04.2022
Bookkeeping Assistant - Crowe Horwath
07.2021 - 12.2021
Bookkeeping Assistant - 弘穎accountancy Firm
03.2021 - 06.2021
Marketing Executive - Miss Green Restaurant
12.2020 - 02.2021
Customer Service - Cathay United Bank
01.2020 - 04.2020
Ambassador - Soochow University
08.2017 - 05.2018
University of Queensland - Master of Commerce, Accounting
Soochow University - Bachelor of Business Admin., Business
Yi-Ting Jeng