Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative
Xylina Santiago

Xylina Santiago

New Haven,CT

Summary

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, time management, problem-solving and room for career advancement.

Overview

5
5
years of professional experience
1
1
year of post-secondary education
2
2
Certificates

Work History

Ophthalmic Assistant

Eye Physicians & Surgeons
Milford, CT
08.2021 - Current
  • Obtained and recorded patient medical history and past ocular history.
  • Obtained optical pressures, checked visual acuities, perform manual refraction, and administered slit lamp exams to identify issues.
  • Presented preliminary medical evaluation of clinical patients, delivering comprehensive reports to physicians.
  • Performed ophthalmology tests such as Optical Coherence Tomography, Pachymetry, Topography and Humphrey Visual Fields.
  • Performed as technician in multi-specialty practice including: Pediatrics, Glaucoma, Cataracts, Cornea, Comprehensive, and Plastics.

Ophthalmic Assistant

Ophthalmic Surgeons of Greater Bpt
Fairfield, CT
02.2021 - 08.2021
  • Take patient complaint, medical histories and send prescriptions using EHR systems.
  • Assisted Physicians with performing vision and diagnostic testing such as Humphrey Visual Field, Topography, Manual Refraction, Optical Coherence Tomography.
  • Assist with sending prior authorizations for medications.
  • Performed as technician in multi-specialty practice including: Glaucoma, Cataracts, Cornea, and Comprehensive.

Ophthalmic Assistant

The Eye Care Group
Orange, CT
08.2019 - 02.2021
  • Performs testing required by type of exam scheduled, patient complaint and history.
  • Obtained optical pressures, checked visual acuities, perform manual refraction, and administered slit lamp exams to identify issues.
  • Acted as a scribe while the Physician examines patient entering data into electronic medical records and oversee patient flow.
  • Performed ophthalmology tests such as Optical Coherence Tomography, Pachymetry, Topography and Humphrey Visual Fields.
  • Performed as technician in multi-specialty practice including: Pediatrics, Glaucoma, Cataracts, Cornea, Comprehensive, Plastics and Neuro Opthalmology.

Machine Operator

Kelly Services Global Inc
North Haven, CT
05.2018 - 08.2019
  • Responsible for performing various tasks to set up, operate, monitor, troubleshoot and perform preventive maintenance on assigned machines.
  • Inspect all material to ensure quality specifications.
  • Communicate with team members and support teams to ensure continuous production of the correct product at high quality levels with minimal wasted time and materials.

Administrative Assistant

Censere Consulting, LLC
New Haven, CT
01.2018 - 05.2018
  • Act as the administrative point of contact between the executives and internal/external clients.
  • Undertake the task of receiving calls, taking messages, and routing correspondences.
  • Write and distribute email, correspondence memos, letters, faxes, and forms.
  • Assist in the preparation of regularly scheduled reports.

Site Clerk

Carabetta Management Company
Waterbury, CT
02.2017 - 05.2017
  • Assist property manager with day to day operations of over 212 units.
  • Process and initiate all maintenance requests and oversee that all work is done in a timely manner.
  • Create purchase orders for materials and services needed.
  • Walk through units at time of move-in and move-out to ensure unit is in excellent condition.
  • Answer phones and greet customers and tenants, process timesheets, file documents, & update daily reports and provide information to the property manager.

Administrative Assistant

Urban Haven Corp
New Haven, CT
03.2016 - 02.2017
  • Maintain accurate resident records.
  • Update on daily basis all rents, deposits and application fees received from residents.
  • Prepare and sign leases with tenants, and issue appropriate notices when necessary (e.g., Rent, late payments).
  • Update required daily reports concerning move-out notices, activity for property manager.
  • Organize and file all applicable reports and leases.
  • Prepare, review and close financial books for assigned properties.
  • Accept service requests from residents and route to maintenance for prompt processing.

Education

Associate of Science - Liberal Arts And Sciences

Gateway Community College
New Haven, CT
08.2021 - 05.2022

Skills

    Customer service abilities

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Certification

Certified Ophthalmic Scribe, JCAHPO.

Timeline

Associate of Science - Liberal Arts And Sciences

Gateway Community College
08.2021 - 05.2022

Ophthalmic Assistant

Eye Physicians & Surgeons
08.2021 - Current

Ophthalmic Assistant

Ophthalmic Surgeons of Greater Bpt
02.2021 - 08.2021

Certified Ophthalmic Scribe, JCAHPO.

10-2020

Ophthalmic Assistant

The Eye Care Group
08.2019 - 02.2021

Machine Operator

Kelly Services Global Inc
05.2018 - 08.2019

Administrative Assistant

Censere Consulting, LLC
01.2018 - 05.2018

Site Clerk

Carabetta Management Company
02.2017 - 05.2017

Administrative Assistant

Urban Haven Corp
03.2016 - 02.2017
Xylina Santiago