Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Hi, I’m
Wingshi Charles
Boynton Beach,FL
Summary
Overview
5
years of professional experience
1
Certification
Work History
Nsure.comBoca Raton, FL
Insurance Representative
11.2020 - 08.2022
Job overview
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Communicated with insured individuals to explain audit classifications, computations and settlement amounts.
- Coordinated appointments and consultations with clients to identify individual needs and gain better understanding of overall financial situations.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
- Kept detailed records on individual insurance claims and incorporated into detailed client files.
Insuranceexpress.comWest Palm Beach, FL
Customer Service Representative
04.2018 - 09.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Provided primary customer support to internal and external customers.
- Recommended products to customers, thoroughly explaining details.
- Provided information regarding charge accounts and loyalty programs.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
PublixLantana, FL
Customer Service
11.2016 - 02.2018
Job overview
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
- Recommended products to customers, thoroughly explaining details.
- Delivered prompt service to prioritize customer needs.
Education
Santaluces Community High SchoolLantana, FL
High School Diploma
05.2018
University Overview
Keiser UniversityFort Lauderdale, FL
from Business Management/ Human Resources
University Overview
Skills
- Team Building
- Problem Resolution
- Supervision & Leadership
- Customer Service
- Team Management
- Microsoft Office
- Computer Skill
- Data analyst
- communication
- Good Work Ethic
- Training & Development
- Active Listening
Languages
English
Native/ Bilingual
French
Professional
Certification
- Licensed [4-40 Property & Casualty]
- Certified [CPR]
- Certified [Microsoft Offices]
Timeline
Insurance Representative
Nsure.com
11.2020 - 08.2022
Customer Service Representative
Insuranceexpress.com
04.2018 - 09.2020
Customer Service
Publix
11.2016 - 02.2018
Santaluces Community High School
High School Diploma
Keiser University
from Business Management/ Human Resources
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