William Crosby

• Maintained payroll and benefits for 1500 employees in multiple states and diminished financial discrepancies through expert program management.
• Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
• Conducted thorough investigations of employee activities to identify and target operational and behavioral discrepancies.
• Collaborated with senior management and performed benefits analysis, corrective action planning and big-picture data capturing.

• Created new policies, procedures and actions for Sully's franchises
• Onboarding, offboarding, benefits management, and payroll processing.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

• Coach and mentor 150 employees and offer constructive feedback to ensure long-term career growth
• Oversee 150 team members, including scheduling, supervision and performance management
• Maintain excellent customer relationships by exercising consistency
• Source and placed all potential talent.
• Track of applicants through ATS
• Oversee P&L and fee calculation reporting
• Multi unit partnerships
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Increased staffing to avoid work place staff shortage during pandemic.

• Screened thousands of applicants based on qualifications and background to meet and exceed rigorous standards
• Reviewed job applications to identify, vet and recommend optimal candidates
• Communicated with potential hires to provide clarity on expected tasks, compensation and policies

• Coached and mentored 103 employees and offered constructive feedback to ensure long-term career growth.
• Oversaw 103 team members, including scheduling, supervision and performance management between 3 stand alone units.
• Maintained excellent customer relationships by exercising consistency
• Sourced and placed all potential talent.
• Oversaw interview process from start to finish.
• Oversaw P&L and fee calculation reporting.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

• Developed techniques to manage and monitor constituents and their tax deductible gifts
• Managed over 200 itineraries each year internationally
• Professional fundraiser and event coordinator
• Managed employee disputes by employing conflict resolution techniques.
• Developed short-term and long-term fundraising objectives and strategic plans to campaign needs.
• Payroll and benefits
• Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.

Minor in Music

Minor in Computer Science