Mackenzie Hansen
Minneapolis,MN
Summary
Compassionate therapy Intern offering strength-based approach to supporting client growth and healing. Committed to providing evidence based treatment that suits the client's needs and struggles in a culturally competent and individualized approach. Effective communicator with a collaborative spirit, who shows up to work with optimism and vigor.
Overview
4
4
years of professional experience
Work History
Graduate Clinical Intern
Your Vision Achieved
08.2022 - Current
- Effectively maintained caseload of 20 sessions per week utilizing evidence based therapies.
- Assess client needs and developed treatment plans.
- Document therapeutic goals and client progress.
- Implement therapeutic interventions to promote awareness and growth.
- Provide care to client with attention to client's diverse identities, age, life phase, development stage, gender and sexuality as well as culture.
Administrative Assistant
Minikahda
07.2020 - Current
- Executed record filing system to improve document organization and management.
- Engaged vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Generated reports and created documents in Word and Excel.
- Handled member correspondence and tracked records to foster office efficiency.
- Trained new employees on administrative procedures, company policies and performance standards.
- Supported calendar maintenance for programs, meetings and events.
Provider Relations Representative
Cigna Behavioral Health
10.2019 - 09.2020
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Updated provider directories using various software systems.
- Researched and resolved disputes, billing and claims discrepancies efficiently to maintain provider satisfaction.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between providers and various departments and staff.
- Organized patient and provider records and database to facilitate information storage and retrieval.
- Maintained case notes for patient services ranging from routine outpatient to residential and inpatient treatment.
Education
Master of Arts - Marriage And Family Therapy
Saint Mary's University of Minnesota
Minneapolis, MN08.2023
Bachelor of Arts - Sociology
Metropolitan State University
Saint Paul, MN08.2019
Bachelor of Science - Sustainability
Minnesota State University - Moorhead
Moorhead, MN05.2016
Skills
- Community Mental Health Programs
- Community Resources
- Outpatient Care
- Couples Counseling
- Client Documentation
- Psychoeducation Strategies
- Conducting Mental Health Assessment Tools
- Referral Coordination
- Billing and Insurance Claims
- Appointment Scheduling
- Event Coordination
Languages
German
Professional Working
Timeline
Graduate Clinical Intern
Your Vision Achieved
08.2022 - Current
Administrative Assistant
Minikahda
07.2020 - Current
Provider Relations Representative
Cigna Behavioral Health
10.2019 - 09.2020
Master of Arts - Marriage And Family Therapy
Saint Mary's University of Minnesota
Bachelor of Arts - Sociology
Metropolitan State University
Bachelor of Science - Sustainability
Minnesota State University - Moorhead
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