Wendy Azzardi Popham
Social Service
New Philadelphia,OH
Summary
Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Ohio Department of Job & Family Service with training in TANF, SNAP and Medicaid Policy. Motivated to learn, grow and excel in State Hearing processes.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Reliable employee seeking State Hearing Officer position. Offering excellent communication and good judgment.
Motivated with experience successfully managing and monitoring eligibility information for members and groups. Highly skilled at facilitating program approval or denial through qualifications assessment, fact checking and record keeping. Confident and committed to promoting positive customer outcomes through dynamic communication and exemplary engagement skills.
Overview
18
18
years of professional experience
Work History
Income Maintenance Caseworker
Tuscarawas County Job And Family Service
New Philadelphia, OH
04.2015 - Current
- Operates computer and imaging equipment to retrieve and enter data into electronic case records.
- Gathers information via telephone, mail or in person from clients applying for assistance.
- Communicates with people from various cultures and backgrounds on application and change processing.
- Documents all communication with applicants and inputs information into system using Ohio Benefits.
- Developed extensive fact-checking and policy research to make appropriate determinations for eligibility.
- Processes State Hearings at the county level. Review case information, county action and policy to ensure customers receive fair and correct benefits. Prepares appeal summaries and represents County Department of Job and Family Services during hearing process. Completes required tasks in the HatsX system.
Social Service Worker 2
Tuscarawas County Job And Family Services
New Philadelphia, OH
08.2004 - 04.2015
- Maintained regular contact with clients by calling and visiting clients' homes.
- Facilitated Supervised Visitation between children and family members in both agency and home setting.
- Facilitated Group and Individual Life and Parenting skills. Adapting and updating the curriculum as needed.
- Provided accurate and professional court testimony.
- Ability to interact with all people in a professional manner and de-escalate as needed.
- Documented all interactions with clients in the SACWIS system.
Education
Diploma -
Indian Valley High School
Gnadenhutten, OH05.1991
Child And Family Advocacy Certificate
Kent State University
Kent, OH04.2004
Skills
- Customer service experience
- HIPAA knowledge
- Filing and recordkeeping
- Maintains confidentiality
- Clerical knowledge
- Applicant engagement
- Appointment Scheduling
- Documentation and paperwork
- Resource information
- Application Review
- Effective communication skills
- Program knowledge
- Proficiency in Ohio Benefits the
- Excellent Communication
- Teambuilding
- Analytical and Critical Thinking
Timeline
Income Maintenance Caseworker
Tuscarawas County Job And Family Service
04.2015 - Current
Social Service Worker 2
Tuscarawas County Job And Family Services
08.2004 - 04.2015
Diploma -
Indian Valley High School
Child And Family Advocacy Certificate
Kent State University
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