Summary
Overview
Work History
Education
Skills
Work Availability
Additional Information
Quote
Timeline
AssistantManager
Wendel Naidoo

Wendel Naidoo

Operations Manager
Bluff,KZN

Summary

Seasoned operations management professional with over a decade of experience in FMCG and Distribution. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.

Overview

8
8
years of post-secondary education
18
18
years of professional experience

Work History

Sales & Marketing Manager

Bluff Milk distribution Centre
Durban, KZN
01.2006 - 12.2009
  • Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
  • Maintained records related to sales, returns and inventory availability.
  • Trained and developed new sales team associates in products, selling techniques and company procedures.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Processed product returns and assisted customers with other selections.

Operations Manager

Bluff Milk Distribution Centre
Durban, KZN
01.2010 - Current
  • Implemented policies and standard operating procedures for continuous improvement.
  • Reduced average contract expenses through aggressive negotiations with vendors.
  • Conducted performance reviews , offering praise and recommendations for improvement.
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and management team with related direct reports.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
  • Developed and implemented daily operations plans such as delivery routes, employee assignments and promotional strategies.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Verified compliance with best business practices throughout organization.
  • Spearheaded quality control measures to minimize downtime and propel sales.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Led warehouse improvement initiatives to advance operational efficiencies and increase revenue.
  • Generated comprehensive reports regarding incidents, events and important business matters.
  • Executed local market strategies aligned to overall strategic and marketing plans, creating tactical initiatives to meet operational, budgetary and productivity goals.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Maintained constructive client and vendor relationships.
  • Drove operational improvements which resulted in savings and improved profit margins.

CEO

Wolf & Wallstreet Events
Durban, KZN
02.2015 - 12.2017
  • Fostered relationships with local and national wedding suppliers to obtain best price, quality, and delivery of products.
  • Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
  • Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions.
  • Coordinated florists, photographers, videographers, musicians, officiants and ceremony participants during rehearsals and pre-ceremony, ceremony and reception events.
  • Fulfilled contractual obligations, including communications, vendor coordination, schedule creation, budget administration and rehearsal and day of event coordination.
  • Attended bridal industry events to promote services and build relationships with prospective vendors.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Supervised onsite teams including caterers, audio-visual technicians, and facility management team.

Education

Diploma - Marketing Management

ICESA
Durban KZN
02.2004 - 12.2006

Matric - English, Afrikaans, Math, Biology, Technical Drawing, Travel & Tourism

Grosvenor Boys High School
Durban KZN
01.1999 - 11.2003

Skills

Creative problem solvingundefined

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

I am a responsible, honest, trustworthy, refreshing individual with a great sense of humor. I thrive on pressure and can cope with varied situations. I am readily able to adjust to any working environment and communicate with co-workers on all levels. I love a challenge and take immense pleasure in working to overcome that challenge. I am very resourceful and find satisfaction in finding solutions to problems. Being a positive team player adds to my character. I am creative, ambitious, outspoken and generally leave a very good first impression. My confidence comes from my positive attitude that is very contagious. I have no doubt I will be an asset to your organization.

Quote

If you really look closely, most overnight successes took a long time.
Steve Jobs

Timeline

CEO

Wolf & Wallstreet Events
02.2015 - 12.2017

Operations Manager

Bluff Milk Distribution Centre
01.2010 - Current

Sales & Marketing Manager

Bluff Milk distribution Centre
01.2006 - 12.2009

Diploma - Marketing Management

ICESA
02.2004 - 12.2006

Matric - English, Afrikaans, Math, Biology, Technical Drawing, Travel & Tourism

Grosvenor Boys High School
01.1999 - 11.2003

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Wendel NaidooOperations Manager