loader
Summary
Overview
Work History
Education
Skills
Work Availability
Software
Quote
Timeline

Wayne Fowler

Senior Telecommunications Technician
Albuquerque
Summary

Competent Telecommunications Technician bringing 25 years of experience installing voice, data and other systems. Expert at equipment configuration and troubleshooting. Well-organized and resourceful with superior work ethic. Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.

Overview
26
26
years of professional experience
Work History

Telecommunications Technician

Abba Technologies, LLC
1995-06 - Current
  • Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
  • Coordinated installation of new users and relocations of existing users.
  • Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, VoIP and voicemail applications.
  • Worked closely with network administrators and server engineers to deliver quality service.
  • Installed and configured new devices and system components.
  • Read blueprints and schematics to correctly place equipment.
  • Responded to service requests during and after business hours.
  • Received and processed stock into inventory management system.
  • Resolved problems, improved operations and provided exceptional service.
  • Handled day-to-day running of the DOE/NNSA communication office, ensuring high levels of productivity and progression.
Education

Associate of Applied Science Electronics Engineering Technologies

Capitol Radio Engineering Institute
-

Bachelor of Science Industrial Education

SouthernIllinois University-Carbondale
-
Skills

Troubleshooting systems

Educating customers

Configuring equipment

System Repair

Device Installation

Documenting activities

Customer service

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Software

Avaya Aura Messaging

Avaya Communications module

CAIRS database management

Quote
You evaluate your life by looking at your past but you live your life by looking to the future.
Wayne Fowler
Timeline

Telecommunications Technician

Abba Technologies, LLC
1995-06 - Current

Bachelor of Science Industrial Education

SouthernIllinois University-Carbondale
-

Associate of Applied Science Electronics Engineering Technologies

Capitol Radio Engineering Institute
-