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Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Work Availability
Interests
Quote
Passionate towards literature and Photography
Timeline

Victor Francis Phillip

Senior Team Lead (Supervisor) - US Healthcare - Operations
Urapakkam
Summary

Hardworking Team Leader with 9+ years of experience in US healthcare Medical billing. Knowledgeable in End to End RCM, Eligibility Verifications, Authorization, Transition, KPI analysis, implementation and corrective planning. Engaging and motivational supervisor skilled at training, coaching and developing high-performing employees.

Overview
10
10
years of professional experience
2
2
Language
Work History

Senior Team Leader

Technosoft Global Solutions
2019-06 - Current

· Recruiting appropriate candidates who will suit the team (final level interview)

· Taking care of the client/companay expectations in terms of FTE utilizations.

· Always taking prompt and before hand measures for reducing attrition rates.

· Having a sound knowledge on the Assesments and SOW (scope of work) when a new client comes on board so that the team can be educated on the same.

· Understanding the client expectations and client process to make the team excel on the same.

· Preparing the team to work for the onboarding new clients

· Preparing appropriate reports for the clients to project the revenue made after our efforts (ROI report)

· Maintaining the attendance, break timings & production reports updated and also have the team keep up their standard on these parameter per company protocols.

Team Leader

Qway technologies Pvt Ltd
2018-01 - 2019-04
  • Initiated timely response to emails, voicemails and written correspondence.
  • Implemented new working processes which delivered continued improvements.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Coordinated weekly meetings for internal and external groups, including teleconferences and videoconferences, interacting with all levels of management.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Facilitated training for associates through daily coaching and regular performance appraisals.
  • Led team of 40+ members while providing exceptional customer service.

Lead Analyst

Miramed Ajuba Solutions
2011-06 - 2018-01
  • Keen watch on the revenue cycle
  • Creation of valid, presentable, detailed reports on the entire revenue cycle.
  • Being aware and bringing update in billing cycle and guidelines (per insurance updates).
  • Promoting a good team work.
  • Maintaining a good rapport and transparency with the clients.
  • Timely presentation of various reports that depicts the current position of AR.
  • Timely updates to the various teams that works on AR with healthcare guidelines and insurance updates.
  • Make sure that every team is in co-ordination to work the AR properly.
  • Must be in a position to train every team based on the requirements
  • Good analytical and communication skills.
  • Diplomatic enough to handle clients.
Education

Bachelor of Science Statistics

Madras Christian College
2008-04 - 2011-04
Skills

    Staff education and training

Performance improvement

Account management

Client Service

Client Transitions

End to End RCM

Additional Information

Date of Birth : 28/07/1990

Marital Status : Married

Languages

Tamil, English

Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests

Spokesperson, Photography, Travel, Cars and Literature

Quote
Judge a man by his questions rather than his answers.
Voltaire
Passionate towards literature and Photography

Very good elocutionist in Tamil and interested in writing poems. If i had not been into Medical billing industry, would have definitely became a spokesperson.

Developing my skills in photography, especially in mobile photography.

Timeline

Senior Team Leader

Technosoft Global Solutions
2019-06 - Current

Team Leader

Qway technologies Pvt Ltd
2018-01 - 2019-04

Lead Analyst

Miramed Ajuba Solutions
2011-06 - 2018-01

Bachelor of Science Statistics

Madras Christian College
2008-04 - 2011-04