Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Uzo Agubata

PERRIS,CA

Summary

Seasoned Service Manager bringing 20 years of [airline] experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.

Overview

28
28
years of professional experience

Work History

AIRLINES CUSTOMER SERVICE MANAGER – OPERATIONS & WORKFORCE MANAGER

American Airlines
LOSANGELES, CALIFORNIA
12.2018 - 09.2022
  • Oversee all aspects of Customer Operations at LAX Airport.
  • 120 daily departures.
  • 800+ direct reports working with IAM-TWU Union.
  • Responsible for ensuring high performing operation by leading, engaging, coaching and developing front-line team members.
  • Also responsible for supporting customer operation teams allocating the team members to their daily duty assignments, creating a safe and reliable operation while delivering an elevated customer experience.
  • Drove operational improvements which resulted in savings and improved profit margins
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

FLEET SERVICE CLERK

AMERICAN AIRLINES
03.2016 - 12.2018
  • Responsible for handling of cargo, mail and baggage on and off aircraft carts containers and trucks; transporting items between terminals and aircraft; receiving, delivering and documenting of cargo in a cargo specific facility, pick-up and delivery at mail facility, baggage in bag room.
  • External servicing of aircraft, including lavatory, portable water, external electricity, air-start and pre-conditioned air.
  • Arrival and departure activities of aircraft including pushing, towing and related guide person functions.
  • Inspected cargo for efficient and safe handling and transport between planes and cargo areas
  • Guided planes for all arrivals and departures with strong focus on safety
  • Documented all required information regarding cargo weight and destination

MATERIAL HANDLER

FEDEX
10.1999 - 06.2017
  • Part of PM Cross-deck team that process day to day US postal operations.
  • Duties include maintaining administrative record of tug inventory on a daily basis, planning, organizing and directing operations within the tug lot area, responsible for maintaining and updating tug roaster; including assigning tugs to various work groups for their daily operation.
  • Pretripped all vehicle tugs daily to ascertain road worthiness.
  • General Service Equipment workshop and notify management of activities within the tug lot area through daily reports.
  • Demonstrated and applied product knowledge of company SKUs
  • Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility
  • Prevented load shifting or damage by using bracing and strapping techniques
  • Fastened receipts, packing slips and bills of lading, to shipments leaving facility
  • Packed items into appropriate containers for shipment
  • Shipped material and performed boxing, packing, labeling and preparation of related documents
  • Streamlined material delivery processes which increased efficiency and reduced downtime

MANAGER

TONOMA MOTORS
Inglewood, CA
03.2004 - 06.2008
  • Responsible for 35 employees, customer contacts, and prospects to sell dealership products, focused on sales targets by developing new business opportunities, trouble shoot customer problems and enhance existing customer relationships.
  • Identify dealership requirements, compile statistical reports, track trends and assist with office management.
  • Conduct meetings and train employees on the dealership process.

Education

Master of Public Administration Degree - Public Administration

California State University
Carson City, CA

Bachelor of Applied Studies - Business Administration

California State University
Carson, CA

Skills

  • Policy Development and Enforcement
  • Business Leadership
  • Decision Making
  • Daily operations oversight

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

AIRLINES CUSTOMER SERVICE MANAGER – OPERATIONS & WORKFORCE MANAGER

American Airlines
12.2018 - 09.2022

FLEET SERVICE CLERK

AMERICAN AIRLINES
03.2016 - 12.2018

MANAGER

TONOMA MOTORS
03.2004 - 06.2008

MATERIAL HANDLER

FEDEX
10.1999 - 06.2017

Master of Public Administration Degree - Public Administration

California State University

Bachelor of Applied Studies - Business Administration

California State University

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Uzo Agubata