TUSHAR LANJEKAR

Achievements:

Certification in Nominated for best managed building category by JLL PAM India across all India sites of JLL.

JOB DESCRIPTION

Ø Reports to Facility Manager, manage client facilities and its operations staff to deliver the expected service levels to the client within the projected budget and SLA as per scope of soft services.

Ø Supervises Housekeeping UP keep of complete facility incident, Office area, Common area, Pantry area, Cafeteria, Meeting rooms, Training rooms and outer area.

Ø Supervises Housekeeping, Pest Control and Pantry services.

Ø Ensure discipline and well-groomed staffs all the time.

Ø Coordinates with Central Helpdesk for timely resolution of requests and complaints.

Ø Provides support and inputs to Facility Manager for periodical MIS reports (Daily reports & MMR) as required by the Client.

Ø Supervises and Co-ordinates for on-the-Job training for all soft service team as per training needs by concern HK vendor.

Ø Ensures pest control is done on regular interval as per schedules.

Ø Ensures that team members/ vendors meet all safety guidelines/ requirements

Ø Reviews all check lists/log sheets on a regular basis to ensure smooth operations

Ø Ensure that proper inventory stock and consumptions of all HK and Pantry consumables and supplies are managed and maintained by them.

• Achievement:-

• Mumbai's Chhatrapati Shivaji Maharaj International Airport (CSMIA) has been awarded the Best Airport by Size and Region, in the over 40 million passenger category, by the Airport Council International (ACI), for the fourth consecutive year.

• Responsibilities:-

• Designed all housekeeping policies and procedures according to required standards and scheduled all rotational duties for staff.
• Emptied trash containers and vacuumed carpets, rugs and upholstery.
• Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
• Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
• Keeping facilities and common areas clean and maintained.
• Cleaning up spills with appropriate equipment.
• Notifying managers of necessary repairs.

Ø Handling some aspects related to housekeeping.

Ø Handling cleaning machines for public area.

Ø Maintaining slandered of public area in hourly basis.

Ø Handling public area as per allocation

Ø Providing stranded service to all guest.

Ø Maintain public area restroom & laundromat.

Ø Maintain cleaning checklist every day.

Ø Handling bar area in absence of bar tender.

Ø Maintain cash record twice in day & inform to manager everyday end of the shift.

Ø Maintain standard of dining room.

Ø Improving sales by recommending special product & wine to guest.

Ø Motivating, Guiding and Counseling junior and inspiring them to do their best.

Ø Responsibility includes handling of rooms and floors as per the standard.

Ø Handling 15 room in a shift.

Ø To ensure all guests’ needs are met efficiently and within the time span.

Ø Responsibility includes handling of rooms and floors as per the hotel standard.

Ø Interacting with guest & attending guest request, and public area.

Ø Handling of lost & found items.

Ø Making Requisitions & taking linen inventory monthly and quarterly and submit to Team Leader.

Ø Providing instant service to guests, entailing provision of fastest solutions to their concerns as to enhance their satisfaction levels.

Ø Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies.

Ø Coordinate with Front Office department on releasing of rooms and special guest requests.