Troy Snyder
Customer Service Representative
Surprise,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Truck Driver
Channel Islands Logistics
Oxnard, CA
05.2021 - 09.2021
- Improved customer relations with a high volume shipping company and was requested to be their main driver for all deliveries to and from their facility.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks and forklifts.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
Core Operator
Liberty Oilfield Services
Williston, ND
01.2011 - 07.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed on-site evaluations, internal audits and customer surveys.
- Developed team communications and information for meetings.
- Checked over machines prior to start of each shift to identify and resolve any issues.
- Maintained high level of adaptability by adjusting work procedures to meet specific demands of each production run.
- Maintained excellent attendance record, consistently arriving to work on time.
Skills
- Time Management
- Critical Thinking
- Problem Solving
- Decision Making
- Multitasking and Prioritization
- Upbeat and Positive Personality
- Proficiency in Microsoft Office and G Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Truck Driver
Channel Islands Logistics
05.2021 - 09.2021
Core Operator
Liberty Oilfield Services
01.2011 - 07.2019
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