Microsoft Office
Travis Dally
Operations Manager
Parrish,FL
Summary
Advanced Operations Manager offering over 10+ years of experience and proven success in mortgage process, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-functional collaboration. Accomplished in building high-performing teams and inspiring staff. Well organized, attentive to detail and vigilant in achieving goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Manager
Consolidated Analytics
Parrish, Florida
08.2021 - Current
- Worked in matrix management environment of over 20 direct reports with oversight of quality control, underwriting, risk elimination and operations
- Monitor budgeting, staffing, & strategic planning processes
- Experience with Conventional/FNMA/FHLMC/FHA/VA/USA programs and guidelines for QM and Non-QM loans
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
Diligence QC Analyst
Recovco Mortgage
05.2021 - 08.2021
- Responsible for the quality reviews for underwriting of post closed loans
- Responsible for a complete review of closed loans for many different high value mortgage companies
- Experience with DU/LP loan reviews and guidelines
Supervisor IV
Nationwide Insurance
10.2019 - 05.2021
- Manage a group of to 25+ direct reports across 2 countries (US & India)
- Led effort to consolidation and efficiency efforts to combine 2 teams and job functions into 1 team and 1 job function at Nationwide
- Responsible for managing new customer and agent onboarding
- Oversee the underwriting process for all incoming risk assessments for new coverage
- Monitor budgeting, staffing, & strategic planning processes
Home Lending Liquidation Manager
Wells Fargo Home Mortgage
05.2015 - 10.2019
- Manage a group of up to 22 direct reports
- 13 different investor groups supported, including the following national investors:
- FNMA, FHLMC, VA, FHA, USDA
- Underwriting, Closing, Settlement, & Quality Control
- Oversee financial documentation collection, underwriting & review for loan repayment, debt to income ratios, credit score, property valuation and various other factors
- Built & effectively interacted successful relationships with multiple business partners & investors to ensure production & quality compliance
- Create a positive team environment conducive to high performance and production
- Manage multiple efforts, demonstrating flexibility & implementation of change in a timely & effective manner
- Monitor budgeting, staffing, & strategic planning processes
Work Director
Wells Fargo Home Mortgage
11.2014 - 05.2015
- Managed three teams of underwriter pipelines, escalated issues, & delegation approval requests
- Worked an underwriting pipeline of 50-75 files at a time
- Created & implemented a new pipeline management tool to increase team member daily production
- Produced daily & weekly reporting data for the entire department to ensure compliance & adherence to investor & government standards
- Led & developed a new hire mentor program within my department, assigned mentors, provided guidelines & tools to ensure success
- Analyzed statistical data to monitor positive trends & uncover negative trending
Underwriter / Closer
Wells Fargo Home Mortgage
11.2012 - 11.2014
- Collected financial documents to underwrite and review for loan modification
- Closed FNMA loan modifications
- Responsible for all escalated, quick turn-around, & at-risk files
- Processed & closed imminent highly escalated files within 24 hours of escalation
- Acted as Subject Matter Expert for closing process
Education
Business Management & Information Technology
AIB College of Business
Des Moines, IA 05.2001 -
Skills
Business administration
undefinedCertification
Certified Master Mortgage Underwriter – NAMU-CMMU
Software
Black Knight / MSP
CRM's
Timeline
Operations Manager
Consolidated Analytics
08.2021 - Current
Certified Master Mortgage Underwriter – NAMU-CMMU
05-2021
Diligence QC Analyst
Recovco Mortgage
05.2021 - 08.2021
Supervisor IV
Nationwide Insurance
10.2019 - 05.2021
Home Lending Liquidation Manager
Wells Fargo Home Mortgage
05.2015 - 10.2019
Work Director
Wells Fargo Home Mortgage
11.2014 - 05.2015
Underwriter / Closer
Wells Fargo Home Mortgage
11.2012 - 11.2014
Business Management & Information Technology
AIB College of Business
05.2001 -
Similar Profiles
Preetha MohanPreetha Mohan
Mortgage Process Senior Analyst at Consolidated AnalyticsMortgage Process Senior Analyst at Consolidated Analytics
Sherry ThitakhamSherry Thitakham
Retail Mortgage Underwriter Remote at Consolidated AnalyticsRetail Mortgage Underwriter Remote at Consolidated Analytics
Dyvonda PriceDyvonda Price
Sr. Loss Mitigation QC Underwriter at Consolidated Analytics/USAASr. Loss Mitigation QC Underwriter at Consolidated Analytics/USAA