Trang Ngoc Thuy Nguyen "Kelly"
Westminster ,CA
Summary
- Friendly Bobarista with great people skills and sales experience.
- Dedicated to creating personalized customer experiences while offering expertise in milk substitution, and preparation.
- Motivated Service Worker with exceptional social skills, communication abilities and customer service background.
- Pursues every opportunity to support team members and proactively address issues.
- Experienced Bobarista with wide range of tea knowledge.
Overview
2
2
years of professional experience
Work History
Boba Barista & Ice Cream Server
Cone Appetit
Artesia, CA
08.2020 - 07.2022
- Recommended products based on solid understanding of individual customer needs and preferences like milk substitute options for non-dairy customers.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Restaurant Waitress
Pho
Westminster , CA
12.2019 - 04.2020
- Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
- Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
Education
Bachelor Of Mathematical Sciences - Applied Mathematics
Long Beach City College
Long Beach, CA05.2024
Associate Of Science - Mathematics
Cypress College
Cypress, CA05.2022
Skills
- Employee Training and Supervision
- Adaptability and Flexibility
- High-Volume Environments
- Teamwork and Collaboration
- Workstation Setup and Breakdown
Languages
Vietnamese
Native or Bilingual
Timeline
Boba Barista & Ice Cream Server
Cone Appetit
08.2020 - 07.2022
Restaurant Waitress
Pho
12.2019 - 04.2020
Bachelor Of Mathematical Sciences - Applied Mathematics
Long Beach City College
Associate Of Science - Mathematics
Cypress College