Tracy Cusson
Dalton,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Upbeat elementary teacher devoted to promoting student learning and enhancing individual potential. Skillful in directing classroom environments and enhancing student behavior through positive and forward-thinking approaches. Caring relationship-builder with analytical mindset and good decision-making skills.
Overview
29
29
years of professional experience
Work History
Elementary Education Teacher
Pittsfield Public Schools
Pittsfield, MA
08.1998 - 06.2022
- Developed learning objectives for each subject area to quantify learning and set benchmarks.
- Implemented classroom management improvements to enhance class morale and engagement.
- Collaborated with administrators and faculty on classroom policies, management strategies and discipline.
- Established and maintained positive relationships with staff, students and parents to facilitate communication and involve families in educational process.
- Helped students develop self-esteem and life skills by fostering healthy conflict-resolution, critical thinking and communication.
- Upheld commitment to educational excellence and fostered atmosphere of mutual respect and trust.
Assistant Event Coordinator/Sales Assistant
The Red Lion Inn
Stockbridge, MA
02.1996 - 07.1998
- Arranged transportation reservations, hotel room blocks and beverage and food flat fees for future events.
- Coordinated with vendors and event contributors, caterers and transportation services.
- Coordinated florists, photographers and musicians during for events.
- Arranged availability of audio-visual equipment, transportation and displays for various types of events.
- Coordinated schedules and timelines for events.
- Consulted with customers to determine objectives and requirements for events.
- Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
- Organized, coordinated and deployed [Type] events while focusing on delivering superior customer service.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Managed event logistics and operations.
Front Desk Agent
The Red Lion Inn
Stockbridge, MA
02.1996 - 07.1998
- Used internal software to process reservations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
Education
Bachelor of Arts - Elementary Education
Worcester State University
Worcester, MA05.1994
Skills
- Multimedia Instruction
- State Standards Adherence
- Positive Interactions
- Expectation Management
- Common Core Standards
- Google Slides
- Social and Academic Development
- Collaborative Environments
- Google Applications
Timeline
Elementary Education Teacher
Pittsfield Public Schools
08.1998 - 06.2022
Assistant Event Coordinator/Sales Assistant
The Red Lion Inn
02.1996 - 07.1998
Front Desk Agent
The Red Lion Inn
02.1996 - 07.1998
Bachelor of Arts - Elementary Education
Worcester State University
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